Drilldown: SMART Meta

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SMART Meta > Title : Genesys Agent Assist with Google Contact Center AI or Genesys IVR Recording or Genesys Shrinkage Management

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ID:
EE03 (1) · EE05 (1) · EE06 (1) · EE21 (1)
Title: (Click arrow to add another value)
Subtitle:
Improve operational effectiveness by better managing agent non-working time (1) · Monitor customer and agent conversations to provide the agent with timely prompts and additional information (1) · Record the entire IVR interaction (1) · stomer and agent conversations to provide the agent with timely prompts and additional information (1)
SolutionCategory:
Employee Engagement (4)
Solution:
Workforce Engagement (4)

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