Drilldown: SMART Meta

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SMART Meta > Subtitle : Offer callback to queuing callers or Optimize tasks sent to workbins or Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.

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ID:
BO03 (1) · CE03 (1) · WE02 (1)
Title:
Genesys Callback (1) · Genesys Task Distribution-Workgroup (1) · Resource Management (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Business Optimization (1) · Customer Engagement (1) · Employee Engagement (1)
Solution:
Digital (1) · Inbound (1) · Workforce Engagement (1)

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