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SMART Meta > Subtitle
:
Offer a powerful new way for customers to connect with you directly in Messages
or
Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.
or
Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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