Drilldown: SMART Meta

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SMART Meta > Subtitle : Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement. or Present your customers with a visual way to complete or complement voice interactions

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ID:
CE10 (1) · EE05 (1) · WE02 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Multimodal IVR (1) · Resource Management (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Customer Engagement (1) · Employee Engagement (2)
Solution:
Self-Service and Automation (1) · Workforce Engagement (2)

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