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SMART Meta > Subtitle 
:
Monitor customer and agent conversations to provide the agent with timely prompts and additional information or
Optimize utilization for back-office and task-based workers or
Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement.
:
Monitor customer and agent conversations to provide the agent with timely prompts and additional information or
Optimize utilization for back-office and task-based workers or
Optimize workforce planning and scheduling across all channels. Automate forecasting, scheduling and improve employee engagement. Use the filters below to narrow your results.
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