Drilldown: SMART Meta

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SMART Meta > Subtitle : Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule. or Use machine learning to predict the right time to engage customers using information from all interaction channels.

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ID:
EE05 (1) · SL11 (1) · WF01 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Forecasting and Scheduling (1) · Genesys Holistic Customer Journey (1)
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SolutionCategory:
None (1) · Employee Engagement (1) · Sales (1)
Solution:
Digital (1) · Workforce Engagement (2)

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