Drilldown: SMART Meta

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SMART Meta > Subtitle : Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Offer FAQs to customers and a knowledge library to employees or Offer callback to queuing callers

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ID:
CE03 (1) · CE28 (1) · EE05 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Callback (1) · Genesys Knowledge Management (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Customer Engagement (2) · Employee Engagement (1)
Solution:
Inbound (1) · Self-Service and Automation (1) · Workforce Engagement (1)

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