Drilldown: SMART Meta

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SMART Meta > Subtitle : Improve employee performance with quality management or Monitor customer and agent conversations to provide the agent with timely prompts and additional information or Route email interactions to the best skilled resource

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ID:
CE16 (1) · EE05 (1) · EE09 (1) · WF06 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys Email Routing (1) · Genesys Quality Management (2)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Customer Engagement (1) · Employee Engagement (2)
Solution:
Digital (1) · Workforce Engagement (3)

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