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SMART Meta > Subtitle
:
Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions
or
Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule.
or
Optimize tasks sent to workbins ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
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![](/extensions/Cargo/drilldown/resources/filter-x.png)
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