Drilldown: SMART Meta

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SMART Meta > Subtitle : Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions or Offer callback to queuing callers or Record voice and screen interactions

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ID:
CE03 (1) · EE08 (1) · OP02 (1) · WF05 (1)
Title:
Genesys Callback (1) · Genesys CRM Collaboration (1) · Genesys Voice and Screen Recording (2)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (2) · Customer Engagement (1) · Employee Engagement (1)
Solution:
Inbound (1) · Open Platform (1) · Workforce Engagement (2)

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