Drilldown: SMART Meta

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SMART Meta > Subtitle : Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions or Offer FAQs to customers and a knowledge library to employees or Offer callback to queuing callers

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ID:
CE03 (1) · CE28 (1) · OP02 (1)
Title:
Genesys Callback (1) · Genesys CRM Collaboration (1) · Genesys Knowledge Management (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Customer Engagement (2)
Solution:
Inbound (1) · Open Platform (1) · Self-Service and Automation (1)

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