Drilldown: SMART Meta

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SMART Meta > Subtitle : Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions or Monitor customer and agent conversations to provide the agent with timely prompts and additional information

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ID:
EE05 (1) · OP02 (1)
Title:
Genesys Agent Assist with Google Contact Center AI (1) · Genesys CRM Collaboration (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Employee Engagement (1)
Solution:
Open Platform (1) · Workforce Engagement (1)

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