Drilldown: SMART Meta

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SMART Meta > Subtitle : Automate personal development plan for employees or Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule. or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent

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ID:
BO06 (1) · EE15 (1) · WF01 (1)
Title:
Genesys Forecasting and Scheduling (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Proficiency Development (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Business Optimization (1) · Employee Engagement (1)
Solution:
Inbound (1) · Workforce Engagement (2)

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