Drilldown: HIW

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HIW > Product : Digital Channels or Genesys Predictive Routing or Reporting or Voice

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featurename:
Digital Channels (2) · Predictive Routing (2) · Reporting (2) · Voice (2)
productshort:
Draft:PE-GPR (1) · Draft:PEC-DC (1) · Draft:PEC-REP (1) · Draft:PEC-Voice (1) · PE-GPR (1) · PEC-DC (1) · PEC-REP (1) · PEC-Voice (1)
ComingSoon:
No (8)
Role:
None (2) · Administrator (2) · Administrator, Agent, Supervisor (4)
DisplayName:
How Digital Channels works (2) · How Predictive Routing works (2) · How Reporting works (2) · How Voice works (2)
TocName:
How Digital Channels works (2) · How Predictive Routing works (2) · How reporting works (2) · How voice works (2)
Dimension:
None (8)
Product: (Click arrow to add another value)
Manual:
None (8)
Standalone:
Yes (8)
Application:
Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · GPR Core Platform (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2)
UseCase:
None (6) · CE01, CE02, CE03 (2)
Platform:
GenesysEngage-cloud (8)

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