Drilldown: HIW

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HIW > DisplayName : How Email works or How Genesys Softphone works or How Predictive Routing works or How Routing works or How Workforce Management works

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featurename:
Email (2) · Genesys Softphone (2) · Predictive Routing (2) · Routing (2) · Workforce Management (2)
productshort:
Draft:PE-GPR (1) · Draft:PEC-Email (1) · Draft:PEC-GS (1) · Draft:PEC-ROU (1) · Draft:PEC-WFM (1) · PE-GPR (1) · PEC-Email (1) · PEC-GS (1) · PEC-ROU (1) · PEC-WFM (1)
ComingSoon:
No (10)
Role:
None (2) · Administrator (4) · Administrator, Agent, Supervisor (4)
DisplayName: (Click arrow to add another value)
TocName:
Email (2) · How Genesys Softphone works (2) · How Predictive Routing works (2) · How routing works (2) · How Workforce Management works (2)
Dimension:
None (10)
Product:
Email (2) · Genesys Predictive Routing (2) · Genesys Softphone (2) · Routing and Designer (2) · Workforce Management (2)
Manual:
None (10)
Standalone:
Yes (10)
Application:
Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2)
UseCase:
None (6) · CE16 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
Platform:
GenesysEngage-cloud (10)

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