Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > ProductCategory : Inbound or Workforce Engagement Management & AWS Status: GA

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Code:
CE01 (1) · CE03 (1) · EE01 (1) · EE02 (1) · EE03 (1) · EE07 (1) · EE08 (1) · EE09 (1) · EE10 - A (1) · EE10 - B (1) · EE10 - C (1) · EE10 - D (1) · EE11 (1) · EE12 (1) · EE21 (1) · EE22 (1) · EE23 (1) · EE24 (1) · EE25 (1) · EE26 (1) · EE27 (1) · EE28 (1) · EE29 (1) · EE30 (1) · EE31 (1)
Name:
Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist (1) · Genesys Back office Scheduling (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Compliance Recording (1) · Genesys Employee Schedule Preferences (1) · Genesys IVR Recording (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Quality Management (1) · Genesys Selective Recording (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys Speech Analytics (1) · Genesys Task-based Scheduling (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Training and Activity Scheduling (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Recording (1) · Genesys WFM Third Party Integration (1) · Genesys Workforce Scheduling for Voice (1)
ProductCategory: (Click arrow to add another value)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status: (Click arrow to add another value)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM:
Bhanu Suravarapu (1) · dilipkarthik jayamohan (1) · Gayetri Bhattacharjee (1) · Jose Ruiz (1) · Michael Davies (1) · Michele Fisher (1) · Umer Rabbani (1)
GEC UseCaseVersion:
ver 1.0.1 (1) · ver 1.0.3 (1) · ver 1.0.4 (1) · ver 1.1.2 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.1.6 (1) · ver 1.2.1 (1) · ver 1.2.4 (1)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · Last agent routing is not supported at this time - Feb-2021 (1) · Required location-based storage for recordings -- geography dependent. (1)

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