Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > AWS Status: GA

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Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist (1) · Genesys Back office Scheduling (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chat Routing (1) · Genesys Chatbots (1) · Genesys Co-browse (1) · Genesys Compliance Recording (1) · Genesys Customer Authentication (1) · Genesys Digital Callback (1) · Genesys Email Routing (1) · Genesys Employee Schedule Preferences (1) · Genesys IVR Recording (1) · Genesys Messaging (1) · Genesys Omnichannel Notification (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (1) · Genesys Predictive Engagement (1) · Genesys Quality Management (1) · Genesys Selective Recording (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys SMS Notification (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Task-based Scheduling (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys Training and Activity Scheduling (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Payment (1) · Genesys Voice Recording (1) · Genesys Voicebots (1) · Genesys WFM Third Party Integration (1) · Genesys Work and Lead Distribution (1) · Genesys Workforce Scheduling for Voice (1)
ProductCategory:
Digital (1) · Inbound (1) · Outbound (1) · Self Service & Automation (1) · Workforce Engagement Management (1)
CloudWebServiceSupport:
AWS (1) · AWS, Azure (1)
AWS Status: (Click arrow to add another value)
Azure Status:
None (1) · EAP (1)
UseCaseOwner PM:
Bhanu Suravarapu (1) · dilipkarthik jayamohan (1) · Dinesh Neralla (1) · Gayetri Bhattacharjee (1) · Jonathan McKenzie (1) · Jose Ruiz (1) · Michael Davies (1) · Michele Fisher (1) · Mike Davies (1) · Stephane Saada (1) · Umer Rabbani (1) · Veit Irtenkauf (1)
GEC UseCaseVersion:
ver 1.0.0 (1) · ver 1.0.1 (1) · ver 1.0.2 (1) · ver 1.0.3 (1) · ver 1.0.4 (1) · ver 1.1.1 (1) · ver 1.1.2 (1) · ver 1.1.3 (1) · ver 1.1.4 (1) · ver 1.1.5 (1) · ver 1.1.6 (1) · ver 1.2.0 (1) · ver 1.2.1 (1) · ver 1.2.2 (1) · ver 1.2.4 (1) · ver 2.1.2 (1)
Notes:
None (1) · Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. (1) · B/EEC+OBE Voice only, OBE standalone supports other media too (1) · Last agent routing is not supported at this time - Feb-2021 (1) · Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option (1) · Required location-based storage for recordings -- geography dependent. (1) · Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. (1) · This will likely incorporate email in the future (1)

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