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| Code
|
BO02
|
| Name
|
Genesys Work and Lead Distribution
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Veit Irtenkauf
|
| GEC_UseCaseVersion
|
ver 1.1.1
|
| Notes
|
This will likely incorporate email in the future
|
| Code
|
CE01
|
| Name
|
Genesys Call Routing
|
| ProductCategory
|
Inbound
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Gayetri Bhattacharjee
|
| GEC_UseCaseVersion
|
ver 1.2.1
|
| Notes
|
Last agent routing is not supported at this time - Feb-2021
|
| Code
|
CE03
|
| Name
|
Genesys Callback
|
| ProductCategory
|
Inbound
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Umer Rabbani
|
| GEC_UseCaseVersion
|
ver 1.1.2
|
| Notes
|
|
| Code
|
CE07
|
| Name
|
Genesys Customer Authentication
|
| ProductCategory
|
Self Service & Automation
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Jonathan McKenzie
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
CE08
|
| Name
|
Genesys Voice Payment
|
| ProductCategory
|
Self Service & Automation
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Mike Davies
|
| GEC_UseCaseVersion
|
ver 1.1.5
|
| Notes
|
|
| Code
|
CE11
|
| Name
|
Genesys Outbound Dialer
|
| ProductCategory
|
Outbound
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Mike Davies
|
| GEC_UseCaseVersion
|
ver 2.1.2
|
| Notes
|
B/EEC+OBE Voice only, OBE standalone supports other media too
|
| Code
|
CE12
|
| Name
|
Genesys SMS Notification
|
| ProductCategory
|
Outbound
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Mike Davies
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud.
|
| Code
|
CE13
|
| Name
|
Genesys Omnichannel Notification
|
| ProductCategory
|
Outbound
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Mike Davies
|
| GEC_UseCaseVersion
|
ver 1.2.0
|
| Notes
|
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud.
|
| Code
|
CE16
|
| Name
|
Genesys Email Routing
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Stephane Saada
|
| GEC_UseCaseVersion
|
ver 1.1.5
|
| Notes
|
Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and options.
|
| Code
|
CE18
|
| Name
|
Genesys Chat Routing
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Dinesh Neralla
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
CE19
|
| Name
|
Genesys Social Media Routing
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Veit Irtenkauf
|
| GEC_UseCaseVersion
|
ver 1.0.1
|
| Notes
|
|
| Code
|
CE22
|
| Name
|
Genesys Digital Callback
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Umer Rabbani
|
| GEC_UseCaseVersion
|
ver 1.1.2
|
| Notes
|
|
| Code
|
CE27
|
| Name
|
Genesys Co-browse
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Stephane Saada
|
| GEC_UseCaseVersion
|
ver 1.2.2
|
| Notes
|
|
| Code
|
CE29
|
| Name
|
Genesys SMS Routing
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Dinesh Neralla
|
| GEC_UseCaseVersion
|
ver 1.0.1
|
| Notes
|
|
| Code
|
CE31
|
| Name
|
Genesys Chatbots
|
| ProductCategory
|
Self Service & Automation
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Jonathan McKenzie
|
| GEC_UseCaseVersion
|
ver 1.0.2
|
| Notes
|
|
| Code
|
CE34
|
| Name
|
Genesys Messaging
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Veit Irtenkauf
|
| GEC_UseCaseVersion
|
ver 1.0.0
|
| Notes
|
|
| Code
|
CE37
|
| Name
|
Genesys Predictive Engagement
|
| ProductCategory
|
Digital
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Stephane Saada
|
| GEC_UseCaseVersion
|
ver 1.1.1
|
| Notes
|
|
| Code
|
CE41
|
| Name
|
Genesys Voicebots
|
| ProductCategory
|
Self Service & Automation
|
| CloudWebServiceSupport
|
AWS, Azure
|
| AWS_Status
|
GA
|
| Azure_Status
|
EAP
|
| UseCaseOwner_PM
|
Jonathan McKenzie
|
| GEC_UseCaseVersion
|
ver 1.0.3
|
| Notes
|
|
| Code
|
EE01
|
| Name
|
Genesys Workforce Scheduling for Voice
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.2.4
|
| Notes
|
|
| Code
|
EE02
|
| Name
|
Genesys Omnichannel Workforce Scheduling
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.1.6
|
| Notes
|
|
| Code
|
EE03
|
| Name
|
Genesys Shrinkage Management
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.1.5
|
| Notes
|
|
| Code
|
EE07
|
| Name
|
Genesys Voice Recording
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.0.3
|
| Notes
|
Required location-based storage for recordings -- geography dependent.
|
| Code
|
EE08
|
| Name
|
Genesys Voice and Screen Recording
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.0.3
|
| Notes
|
Required location-based storage for recordings -- geography dependent.
|
| Code
|
EE09
|
| Name
|
Genesys Quality Management
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.1.3
|
| Notes
|
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available.
|
| Code
|
EE10 - A
|
| Name
|
Genesys Employee Schedule Preferences
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
EE10 - B
|
| Name
|
Genesys Employee Schedule Preferences
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
EE10 - C
|
| Name
|
Genesys Employee Schedule Preferences
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
EE10 - D
|
| Name
|
Genesys Employee Schedule Preferences
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.1.3
|
| Notes
|
|
| Code
|
EE11
|
| Name
|
Genesys Shift Bidding
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Bhanu Suravarapu
|
| GEC_UseCaseVersion
|
ver 1.1.3
|
| Notes
|
|
| Code
|
EE12
|
| Name
|
Genesys Training and Activity Scheduling
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
dilipkarthik jayamohan
|
| GEC_UseCaseVersion
|
ver 1.0.3
|
| Notes
|
|
| Code
|
EE21
|
| Name
|
Genesys IVR Recording
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
dilipkarthik jayamohan
|
| GEC_UseCaseVersion
|
ver 1.0.3
|
| Notes
|
|
| Code
|
EE22
|
| Name
|
Genesys Speech Analytics
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.1.5
|
| Notes
|
|
| Code
|
EE23
|
| Name
|
Genesys Advanced Text and Speech Analytics
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
EE24
|
| Name
|
Genesys Text and Speech Analytics for Customer Service
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
EE25
|
| Name
|
Genesys Text and Speech Analytics for Compliance
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.1.4
|
| Notes
|
|
| Code
|
EE26
|
| Name
|
Genesys Back office Scheduling
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Michele Fisher
|
| GEC_UseCaseVersion
|
ver 1.0.4
|
| Notes
|
|
| Code
|
EE27
|
| Name
|
Genesys WFM Third Party Integration
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Michele Fisher
|
| GEC_UseCaseVersion
|
ver 1.0.4
|
| Notes
|
|
| Code
|
EE28
|
| Name
|
Genesys Task-based Scheduling
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Michele Fisher
|
| GEC_UseCaseVersion
|
ver 1.0.4
|
| Notes
|
|
| Code
|
EE29
|
| Name
|
Genesys Compliance Recording
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.0.4
|
| Notes
|
|
| Code
|
EE30
|
| Name
|
Genesys Selective Recording
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Jose Ruiz
|
| GEC_UseCaseVersion
|
ver 1.0.4
|
| Notes
|
|
| Code
|
EE31
|
| Name
|
Genesys Agent Assist
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
AWS
|
| AWS_Status
|
GA
|
| Azure_Status
|
|
| UseCaseOwner_PM
|
Michael Davies
|
| GEC_UseCaseVersion
|
ver 1.0.1
|
| Notes
|
|
| Code
|
WE01
|
| Name
|
Genesys Cloud Quality Assurance and Compliance
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
|
| AWS_Status
|
_TBC
|
| Azure_Status
|
_TBC
|
| UseCaseOwner_PM
|
Lee Qiao
|
| GEC_UseCaseVersion
|
|
| Notes
|
Technically, supported but not published yet
|
| Code
|
WE02
|
| Name
|
Resource Management?
|
| ProductCategory
|
Workforce Engagement Management
|
| CloudWebServiceSupport
|
|
| AWS_Status
|
_TBC
|
| Azure_Status
|
_TBC
|
| UseCaseOwner_PM
|
Lee Qiao
|
| GEC_UseCaseVersion
|
|
| Notes
|
Technically, supported but not published yet
|
| Code
|
TestFormEntry
|
| Name
|
TestFormEntry
|
| ProductCategory
|
Test
|
| CloudWebServiceSupport
|
Test
|
| AWS_Status
|
Test
|
| Azure_Status
|
Test
|
| UseCaseOwner_PM
|
Test
|
| GEC_UseCaseVersion
|
Test
|
| Notes
|
Test
|
