Drilldown: ArticleUnstructured

GenesysEngage-cloud (10)

Configuration (7) · Installation and Windows Permissions (3)

None · API Events · Localization · Configuration · How Does GPR Score Agents? · WFM Primers · Callback reports · Outbound Contact reports · Prerequisites · Genesys Multicloud CX Blueprints · What you can monitor · Genesys Multicloud CX Prerequisites · Agent State Details Report · Overview · Agent Login-Logout Details Report · Agent Group Membership Details Report · Details reports · Co-browse reports · Installation and Windows Permissions · About

Other values: ; 'Multiple Adapters' 3rd Party and Open Source Software Used AWS Credentials - S3 Bucket Ability to Reset Multiple User Tests Account: Configure Groups Account: User Management Acrolinx Add an Adapter Instance Add an Adapter Instance to Configuration Server Adding Annex Data Adding Servers Adding Text to a certificate Adding a Place Group Adding an image to your certificate Additional steps required to complete an upgrade to version 9.0 Admin Report User Filter – Hierarchy Admin Reports Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Agents reports Analysis Reports: Lift Estimation, Feature Analysis, Agent Variance Appendix 1: Optional Components Appendix: Supported Encodings Apply Phone Number Filters Apply Treatments Architecture Aspect Aspect Only: Adding Agents to a Data Group Assessment Report Assign Weights to Contact Lists Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Audio Resource Files Audio Resources Audit Authentication Automatically Importing KPI Data Branding Built-In Roles Business Results reports CX Contact Basics Calculated Data Calculated Data Status Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Capabilities Certificates Channel options Chat options Chat reports Cleanup Master Schedule Window Client Configuration Cloud Release Notes Compliance Configuration Server Connection Configure IWD Configure the plugin Configuring Data Sources for Import Configuring Email Settings Configuring GIS Authentication Configuring WFM Settings Configuring and running Data Uploader for OrgData uploads Connectivity Contact List Effectiveness Report Contact options Contact_Attempt Subject Area Create Customizable Certificates per Assessment Create New Roles Create and Manage Multiple Versions Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating Localized Files for your chosen language Creating New Base Data Definitions from a Spreadsheet Creating an Assessment Creating and Managing Users Creating and managing DID Groups Custom Domains Customer Segment Service Level Dashboard DNA DNA Comparison DNA Import Service DNA User Progress Graph Dashboards Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data Deployment Designer MicroApps Designer Store Designer reports Developer Sandbox Duration Column within the User Result Detail Report ETL Audit Dashboard Editing Learning Items Email Notification Service Email options Email reports Enabling Email Events Environment Event Attributes Determiners Event Settings Export agent accounts Exported Portal Users Facebook options Facts Subject Area Feature Notes FeatureTopic Feedback Deployment Models Feedback Report Feedback Results Report Feedback options Filtering View of Learning Items Firewall Requirements GPR Glossary Terms (Internal Use-Not for Publication) GSM Architecture GVP PaaS General Settings Generating the Private-Public Key Pair Genesys Cloud CX Workspaces Genesys Co-browse DOM Restrictions Editor Genesys Co-browse Localization Genesys EWM Learning Item Integration Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX APIs Genesys Multicloud CX Workspaces Genesys Multicloud CX reports Genesys Predictive Routing API Genesys Skills Management Knowledge Base Articles Genesys Softphone options Genesys Widgets Reference Getting Started Global Login options Groups HTTPS Support Hierarchy Import Functionality High availability and disaster recovery Historical Reports How Pacing works How autogranting works How can I use templates to simplify widget creation? How do I use formulas to customize reports? Import KPI Data Import/Export Importing OrgData Through CSV Files Importing OrgData through APIs Included Files Initial Startup Test Install and Configure Predictive Routing Install the plugin Installation Installation and Setup Installing Data Uploader Interaction Flow Details report Interaction Handling Attempt Details report Interaction History Advanced Search options Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Java Virtual Machine Knowledge Nudge Reports Knowledge Nudges Kubernetes-supported structured logging LMS Learning Item Integration Learning Item Drilldown Learning Items License File Loading Report Filters Loading and Saving Filters Log Files Logging Configuration Logging In Logging Off Logging Out Logging in and out Logging, FTP and Report Directories Logging, FTP, and Report Directories Manage Applications Manage Assessments Manage DID Groups with IVR Administration Manage Email Addresses Manage user roles Managing Base Data Definitions with Excel Managing Learning Items Managing User Permissions Managing Windows Service: prunmgr Application Managing and Viewing Crystal Reports Manually Importing KPI data Master Schedule Media & Reports Mediation_Segment Subject Area Mixed Mode Release Notes Multi-site trading My Channels options My DNA NFW: General Parameters NFW: Select Activity NICE-IEX New Calculated Data Form New in the Info Mart Database Non-Campaign Outbound Calls Objective Actions Screen Operations: Updating, Maintenance, Logging, Troubleshooting Optional Command Line Parameters Organization Outbound Schedules Dashboard Outbound options PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Packages Parameter Group Templates Parameter Groups Parameters Performance Performance Alerts View Performance DNA Administration Guide Personal Development Review Personalities Place_Group Subject Area Populating Genesys Info Mart data Posting non-wiki documents Predictive & Progressive Campaigns Predictive & Progressive with ASM Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Prepare for Office 365 integration Preview & Push Preview Campaigns Printing an Assessment Private Edition Release Notes Process OrgData Product ProductLine Protocols and Ports Provision IVR Profiles yourself Provisioning Provisioning IVR profiles yourself PureConnect Data Extractor Overview Question Response Summary Queue Statistics Queue Summary Customer Segment report Queues reports R--How Does GPR Score Agents? R--Routing Scenarios Using GPR Real-Time Adherence Recalling Awarded Certificates Reconnects Recording options Recovery Reporting Parameters Reports Reports List Required Permissions Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Restarts Restore Branding to Defaults Restricting Report Results Reviewing Messages Role Roles and privileges for Workload Manager users Routing Manager Routing Scenarios Using GPR Rules-based Assignments Running OrgData SCXML-based Treatments Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Review Messages (Save) Dialog Box Schedule Filter Dialog Scheduling the Data Uploader to run daily Screening Rules Searching and filtering Calculated Data Secure File Transfer Problems Server Configuration Service Client options Set up 3rd-party services Set up Boilerplate Set up Protocols & Traffic Set up Services Set up web browsers Setting Branding Setting the number of objective targets for users Setting up OrgData Process Sharing Business Attributes in Agent Setup Shutdown Sidecar processed logging Single Sign-On SkillsAnalysis SkillsDNA Creation Skillsroute Solution Control Server Integration Staffing Budgeting Information Standard Response Library options Standard Response options Statistics options Statuses Filter Dialog Story Points Story Points FAQ Strand Selector Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Supervisor options System Requirements, Pre-Requisites, and Planning System Settings Task Age Dashboard Task Routing dashboards Teleopti Template function library Terminate Block (Digital) Terminate Call Block Test IWD provisioning Testsubtopic The Timeseries Graph Threshold Time Format Time Zone IDs Topic 1 Topics Track page types Trending Trending Filter tooltip description Troubleshooting Twitter options Type Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet Upload Data: Agent Profiles, Customer Profiles, and Datasets Use Cases User Drilldown User Feedback Response Percentages User Fields User Profile: Reset Passwords User Result Detail User Selection Users Using the Report Filters Option VPAT Validating OrgData Configuration Verint Version View Summary View all workspaces View of Calculated Data View your uploaded data Viewing Feedback Results Viewing Reports Viewing Results Viewing exception totals Voice options WFM Metrics Widgets Windows Installation Script Workforce Management 8.5 Agent Help Working with media files Workitem options eServices Statistics

None (10)

Genesys Predictive Engagement (2) · Gplus Adapter for WFM (3) · Widgets (3) · Workforce Management (2)

ATC (1) · Draft:ATC (1) · Draft:GAWFM (3) · Draft:PEC-WFM (1) · Draft:WID (3) · PEC-WFM (1)

None (10)

None (8) · Supervisor (2)

Deployment (2) · IEXDeployment (1) · PacingServiceDeployment (2) · SDK (3) · Supervisor (2)

None (8) · Workforce Management (2)

None (10)

None (10)