Drilldown: Article
Article > Standalone:
Yes
& Product :
Designer or
Genesys Recording, Quality Management, and Speech Analytics or
Routing and Designer or
Voice Microservices
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Agent state and DN events (2) ·
Basic call models (1) ·
Call handling and transfer/conference events (2) ·
Call routing events (2) ·
Call treatment events (2) ·
Designer Hardware Sizing Calculator (2) ·
Event attributes (3) ·
Handling user data (1) ·
Holding, transferring, and conferencing (1) ·
How Recording, Quality Management and Speech Analytics works (2) ·
How Routing works (2) ·
Monitoring calls (1) ·
Predictive dialing (1) ·
Releasing calls (1) ·
Special cases (1) ·
Troubleshoot External API Calls or Service Requests from Designer (2) ·
Working with queues (1)
Showing below up to 27 results in range #1 to #27.
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D
D cont.
- Draft:VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents
- Draft:VM/Current/VMEventsandModels/CallRoutingEvents
- Draft:VM/Current/VMEventsandModels/CallTreatmentEvents
- Draft:VM/Current/VMEventsandModels/Event attribute descriptions
- Draft:VM/Current/VMEventsandModels/HandlingUserData
- Draft:VM/Current/VMEventsandModels/HoldTransferConference
- Draft:VM/Current/VMEventsandModels/MonitorCalls
- Draft:VM/Current/VMEventsandModels/PredictiveDialing
- Draft:VM/Current/VMEventsandModels/ReleaseCalls