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Genesys Predictive Engagement
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About the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (2) ·
Agent accounts (1) ·
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Agent Setup (1) ·
Agent Workspace settings (1) ·
Configure contacts for agents (1) ·
Contact Center Settings (1) ·
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CRM Adapter (1) ·
Deploy the tracking snippet (2) ·
Desktop Options (1) ·
Desktop Statistics (1) ·
Email Mailboxes (1) ·
Get started with Predictive Engagement for Genesys Multicloud CX (1) ·
Install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (2) ·
Manage statistics for agents and resources (1) ·
Popular tasks (1) ·
Prerequisites (2) ·
Templates (1) ·
Transactions (1) ·
Work with Agent Setup (1) ·
Working with Global Favorites (1)
About the plugin (2) ·
Agent accounts (1) ·
Agent Groups (1) ·
Agent Setup (1) ·
Agent Workspace settings (1) ·
Configure contacts for agents (1) ·
Contact Center Settings (1) ·
Create business attributes (1) ·
CRM Adapter (1) ·
Deploy the tracking snippet (2) ·
Desktop Options (1) ·
Desktop Statistics (1) ·
Email Mailboxes (1) ·
Genesys Multicloud CX (1) ·
Install the plugin (2) ·
Manage statistics for agents and resources (1) ·
Popular tasks (1) ·
Prerequisites (2) ·
Templates (1) ·
Transactions (1) ·
Work with Agent Setup (1) ·
Working with Global Favorites (1)
Showing below up to 26 results in range #1 to #26.
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A
- ATC/Current/AdminGuide/DeployTrackingSnippet
- ATC/Current/AgentGuide/Get started PureEngage
- ATC/Current/WDEPlugin/About
- ATC/Current/WDEPlugin/InstallWDEplugin
- ATC/Current/WDEPlugin/PrerequisitesArticle
D
D cont.
- Draft:PEC-AS/Current/ManageCC/Configure contacts for agents
- Draft:PEC-AS/Current/ManageCC/Create business attributes
- Draft:PEC-AS/Current/ManageCC/Popular tasks
- Draft:PEC-AS/Current/ManageCC/Statistics
- Draft:PEC-AS/Current/ManageCC/Working with AS
- Draft:PEC-AS/Current/Source/AgentSetup
- Draft:PEC-AS/Current/Source/AgentSetupArticalFavorites
- Draft:PEC-AS/Current/Source/ASStatistics
- Draft:PEC-AS/Current/Source/ConfigCallcenter
D cont.
- Draft:PEC-AS/Current/Source/DesktopSettings
- Draft:PEC-AS/Current/Source/DigEmail
- Draft:PEC-AS/Current/Source/umgrAgentGroups
- Draft:PEC-AS/Current/Source/umgrCRMAdapter
- Draft:PEC-AS/Current/Source/umgrDesktopOptions
- Draft:PEC-AS/Current/Source/umgrTemplates
- Draft:PEC-AS/Current/Source/umgrTransactions
- Draft:PEC-AS/Current/Source/UserMan