Drilldown: Article

None (11) · No (510) · Yes (32)

Draft:PEC-REC (66) · PEC-REC (47) · PEC-AS (44) · Draft:PEC-AS (44) · WID (39) · Draft:PEC-AD (32) · Draft:WID (32) · PEC-AD (30) · Draft:Mixed (22) · Draft:PEC-GPA (20) · PEC-GPA (17) · PE-GPR (8) · Mixed (8) · Draft:PE-GPR (8) · Draft:PEC-GS (7) · Draft:PEC-WFM (6) · PEC-WFM (6) · PEC-GS (6) · Draft:PEC-DC (6) · Draft:Solution (6)

Other values: ; AUTH DC DES Draft:AUTH Draft:ContentAdmin Draft:DC Draft:DES Draft:GAA Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-COB Draft:PEC-Developer Draft:PEC-Email Draft:PEC-IWD Draft:PEC-OU Draft:PEC-REP Draft:PEC-VM Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PEC-Admin PEC-Agent PEC-CAB PEC-COB PEC-DC PEC-Developer PEC-Email PEC-IWD PEC-OU PEC-REP PEC-VM PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (92) · Genesys Multicloud CX (2) · GenesysCloud (15) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (381) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (56) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

None (3) · No (545) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Getting started (6) · Click-to-Dial (4) · Accessibility (4) · Standard responses (4) · Activity History (4) · Gplus Adapter for Salesforce (v9) (4) · Localize widgets and services (4) · Create and update users and roles (4) · Agent Assist tab (4) · The Settings menu (4) · What is an interaction (4)

Other values:

None (56) · Getting started (6) · The Settings menu (4) · Create and update users and roles (4) · Gplus Adapter for Salesforce (v9) (4) · Localize widgets and services (4) · Click-to-Dial (4) · Standard responses (4) · Overview (4) · Activity History (4) · What is an interaction (4)

Other values: ; Access control for Recording users Accessibility Action Items Agent and contact center statistics Agent Annex Agent Assist Agent Assist (test 2) Agent Assist (test) Agent groups Agent settings overview Agent Workspace (v9) Agentless Analyze related words App Audio device settings Authentication Available report templates BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Blippiebblip Blob Storage Bulk import Business attributes Calendar Callback Callback Widget CallbackService Caller ID Calls CallUs Case and toast data Categories Channel options Channels and the Channels tab ChannelSelector Chat Chat Bots Chat channel options Co-browse sessions Common Configuration options reference Configure an account Configure global login Configure the browser Configure widgets and services Configuring and Using General Features Configuring SSO Console Contacts Contacts and interactions Content browser Cookies Create a new dashboard Create a new search Create a Trending filter Create an evaluation Create and manage agent skills Create and manage forms Create custom agent states Create Service Channel Customize appearance CX Contact Dashboard Deploy Data Loader on EKS Deploying Genesys Softphone Deploying the Screen Recording Service Deploying Widgets Designer Desktop Views options Digital Channels Dimension tables Dispositions Email Email addresses and mailboxes Email channel options Enable external URLs Enable feedback Engage Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Evaluation Sessions Evaluations Manager Explore Explore terms Export agent accounts Facebook channel options Facebook Chat FAQ Article Feature support File-based call recording connector Form questions Forms Manager General Architecture Genesys Co-browse DOM Restrictions Editor Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Co-browse sessions Genesys Multicloud CX Email Genesys Portal application access Genesys Predictive Engagement Genesys Predictive Engagement in Genesys Engage on-premises Genesys Softphone Genesys Softphone architecture Genesys Widgets deployment guide Genesys Widgets extensions Getting started with Advanced Chat Gplus Adapter for Salesforce - Agent Workspace option GVP How Widgets works Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction history advanced search Interaction history views Interaction lists Internal interactions IWD Queries Knowledge tab Lightning Experience Manage agents Manage the Blacklist Managing widgets Messaging Migrating to Gplus Adapter (v9) My Channels options My Messages widget Navigating Agent Workspace New in this release Omnichannel Desktop Outbound campaigns Outbound channel options Overlay Performing and managing Evaluation Sessions Permalink Platform / Configuration Server and GWS settings for Designer Preface Prepare for Gmail integration Programs Provision Event Stream Provision GPA Provision GWS Provision SMS Provision WWE Public and private keys Purge procedures and parameters Quality Management (QM) Query examples Recording certificate management Recording Cloud Backup Service Recording options Related interactions Report scheduling Report templates Report widget Reporting Reports Reset a password Rich Media Routing Routing scenarios using GPR Saved searches Scenario: Onboarding new agents Schedule a callback Screen Pop Screen Pops Screen Recordings Search Filter Search Results grid Service and Control tables Service Client API Service client options Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns Settings and configuration overview SideBar Single sign on with Agent Workspace Single Sign-On SMS Chat Specifying search criteria Statistics options StatsService Suite Level Requirements Supervising agents Supervisor options Support for GDPR Supported browsers Team Communicator The Contact Directory and contact management TLS Toaster TOCTitle1 Tools Topics Topics, Categories, and Programs Transactions Trending Trending chart data description Trending Filter toolbar description Trending Filter tooltip description Troubleshooting Twitter channel options Twitter Chat Use Cases Using Predictive Engagement in Genesys Multicloud CX Using the Media Player Videos: Using Workspace View audit trail Voice Bots Voice channel options Voice taxes Voicemail for agents and supervisors WDE WebChat WebChat Widget WebChatService WebRTC agents WebRTC and Web Phone WhatsApp Chat Widgets Bus API overview WindowManager Workbins Workforce Engagement Management for Genesys Multicloud CX Solution Guide Working with dashboards Working with Gplus Adapter Working with interactions Working with saved reports Working with saved trending filters Workitem channel options Workitems Workspace Web Edition WWE with eServices

None (545) · ADResponse (4) · ADResponses (2) · Journey (2)

None (25) · Administrator (5) · Agent (2) · Agent folder (1) · Agent Setup (88) · Agent Workspace (62) · Callback (2) · Co-Browse (10) · Designer (4) · Developer (7) · Digital Channels (12) · Email (2) · Event Stream (1) · Genesys Agent Assist (2) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (15) · Genesys Recording, Quality Management, and Speech Analytics (113) · Genesys Softphone (13) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (37) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (6) · Interaction Server (2) · Internal Content Administration (4) · Outbound (CX Contact) (2) · Reporting (10) · Solutions (9) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (4) · Voicemail (2) · WebRTC (2) · Widgets (71) · Workforce Management (12)

ManageCC (86) · User (86) · Agent (71) · Administrator (54) · Deployment (36) · SDK (36) · None (30) · Developer (26) · Admin (25) · ETLRef (12) · Help (12) · GCAPI (8) · SCAPI (6) · VMPEGuide (5) · DCPEGuide (5) · GCXIPEGuide (4) · GWSPEGuide (3) · GCDeveloper (3)

Other values: ; AuthPEGuide CABPEGuide CXCPEGuide Designer DESPEGuide EmailPEGuide GAWFMPEGuide GPAPEGuide GVPPEGuide IWDDMPEGuide IWDPEGuide IXNPEGuide PEGuide PulsePEGuide Small STRMSPEGuide Supervisor TenantPEGuide Test TLMPEGuide UCSPEGuide WebAPIs WebRTCPEGuide WritersGuide WWEAgent WWEPEGuide

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None · CE01 · BO02 · BO02, BO03 · CE01, CE02, CE03 · CE09,CE10 · CE16 · CE16, CE18, CE19, CE27, CE29 · ce18, ce31 · CE27 · CE31, CE41, EE31 · CE37 · EE01, EE02, EE03, EE10-A, EE28 · SL09 · CE01, CE19 · CE06 · Other

None (509) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)