Drilldown: Article

None (3) · No (527) · Yes (34)

Draft:PEC-REP (109) · PEC-REP (107) · WID (39) · Draft:WID (32) · Draft:PEC-AD (32) · PEC-AD (30) · Draft:Mixed (22) · Draft:PEC-GPA (20) · PEC-GPA (17) · PE-GPR (8) · Draft:PE-GPR (8) · Mixed (8) · Draft:PEC-GS (7) · Draft:Solution (7) · PEC-GS (6) · Draft:PEC-WFM (6) · PEC-WFM (6) · Draft:PEC-IWD (6) · Draft:PEC-DC (6)

Other values: ; AUTH DC DES Draft:AUTH Draft:ContentAdmin Draft:DC Draft:DES Draft:GAA Draft:GAWFM Draft:GVP Draft:GWS Draft:IXN Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-AS Draft:PEC-CAB Draft:PEC-COB Draft:PEC-Developer Draft:PEC-Email Draft:PEC-OU Draft:PEC-VM Draft:PrivateEdition Draft:STRMS Draft:System Draft:TLM Draft:UCS Draft:VM Draft:WebRTC GVP GWS IXN PEC-Admin PEC-Agent PEC-AS PEC-CAB PEC-COB PEC-DC PEC-Developer PEC-Email PEC-IWD PEC-OU PEC-VM PrivateEdition Solution STRMS System TLM UCS User:Tgilchri VM WebRTC

None (90) · Genesys Multicloud CX (2) · GenesysCloud (13) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (399) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (53) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)

None (7) · No (552) · Yes (5)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Getting started (6) · Agent Details Activity Report (5) · Bot Analytical Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Gplus Adapter for Salesforce (v9) (4) · Localize widgets and services (4) · Weekly Agent Group Performance Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Business Attribute Dashboard (4) · Agent Login-Logout Details Report (4) · Weekly Queue Summary Dashboard (4) · Agent State Details Report (4) · Final Disposition Dashboard (4) · Click-to-Dial (4) · Agent Assist tab (4) · Create and update users and roles (4) · The Settings menu (4) · Activity History (4) · Accessibility (4)

Other values:

None (80) · Getting started (6) · Agent Details Activity Report (5) · The Settings menu (4) · Bot Analytical Dashboard (4) · Click-to-Dial (4) · Agent Login-Logout Details Report (4) · Create and update users and roles (4) · Agent State Details Report (4) · Overview (4) · Localize widgets and services (4) · Final Disposition Dashboard (4) · Activity History (4) · Gplus Adapter for Salesforce (v9) (4)

Other values: ; Abandon Delay Report Accessibility Agent and contact center statistics Agent Assist Agent Assist (test 2) Agent Assist (test) Agent Conduct Report Agent Group Business Attribute Report Agent Group Interaction Handling Report Agent Group Queue Business Attribute Report Agent Interaction Hierarchy Report Agent Interval Based Report Agent Not Ready Reason Code Report Agent Not Ready Report Agent Omnichannel Activity Report Agent Outbound Campaign Report Agent Performance Dashboard Agent Queue Report Agent Social Engagement Report Agent Summary Activity Email Report Agent Summary Activity Report (Active) Agent Summary Activity Report (Interaction) Agent Task Dashboard Agent Utilization Email Report Agent Utilization Report Agent Workspace (v9) Agent Wrap Report Agentless ANI Details Report App Application Duration Report Application Summary Report Audio device settings Authentication AutoSolutions BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Blocks Summary Report Business Metrics Executive Report Business Results reports Calendar Callback Callback Details Report Callback Summary Report Callback Widget CallbackService Calls CallUs Campaign Summary Report Channels and the Channels tab ChannelSelector Chat Chat Bots Chat Engagement Report Chat Message Statistics Report Chat Session Report Chat Thread Report Co-browse Detail Report Co-browse reports Co-browse sessions Co-browse Summary Report Common Configuration options reference Configure an account Configure widgets and services Configuring and Using General Features Configuring SSO Console Contact Center Dashboard Contact List Effectiveness Report Contacts and interactions Cookies Create Service Channel Customer Perspective Report Customize appearance CX Contact CX Insights for iWD reports and dashboards Dashboards Deploy Data Loader on EKS Deploying Genesys Softphone Deploying Widgets Designer Designer reports Details reports Digital Channels Dimension tables Email Email reports Engage Engage Widget Enhanced 911 (E911) Emergency Dialing Solution Guide Facebook Chat Feature support File-based call recording connector General Architecture Genesys Co-browse DOM Restrictions Editor Genesys Co-browse JavaScript API Genesys Co-browse Localization Genesys Co-browse sessions Genesys CX Insights for iWD project Genesys Multicloud CX Email Genesys Portal application access Genesys Predictive Engagement Genesys Predictive Engagement in Genesys Engage on-premises Genesys Softphone architecture Genesys Widgets deployment guide Genesys Widgets extensions Getting started with Advanced Chat Gplus Adapter for Salesforce - Agent Workspace option GVP How IWD works How Widgets works Inbound Intraday Email Process Report Integrate with Genesys Hub Integrating Gplus Adapter in Classic Integrating Gplus Adapter in Lightning Interaction Flow Report Interaction Handling Attempt Report Interaction history views Interaction Traffic Group Report Interaction Traffic Report Interaction Volume Business Attribute Email Report Interaction Volume Business Attribute Report Internal interactions Intraday Process Dashboard Intraday Process Report IWD Queries Knowledge tab Lightning Experience Messaging Migrating to Gplus Adapter (v9) Milestone Summary Report Navigating Agent Workspace Omnichannel Desktop Outbound campaigns Outbound Contact reports Outbound Email Report Overlay Platform / Configuration Server and GWS settings for Designer Pre-Agent Termination Report Predictive Routing - AHT & Queue Dashboard Predictive Routing - Model Efficiency Dashboard Predictive Routing A/B Testing Report Predictive Routing Agent Occupancy Dashboard Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Preface Prepare for Gmail integration Provision Event Stream Provision GPA Provision GWS Provision SMS Provision WWE Purge procedures and parameters Query examples Queue Dashboard Queue Outline Report Queue Summary Report Queues reports Related interactions Report scheduling Reporting Reset a password Rich Media Routing scenarios using GPR Schedule a callback Screen Pop Screen Pops Service and Control tables Service Client API Set up IWD Setting up Integration for Inbound and Outbound SMS Setting up Integration for Outbound Email Campaigns SideBar Single sign on with Agent Workspace SMS Chat Speed Of Accept (hours) Report Speed Of Accept (seconds) Report Standard responses StatsService Suite Level Requirements Supervising agents Supervisor Dashboard Support for GDPR Supported browsers Survey Answer Report Survey Statistics Report Task Age Report Task Routing dashboards Task Volume Dashboard Team Communicator The Contact Directory and contact management TLS Toaster TOCTitle1 Transfer Detail Report Troubleshooting Twitter Chat Use Cases Using Predictive Engagement in Genesys Multicloud CX Videos: Using Workspace Voice Bots Voice taxes Voicemail for agents and supervisors WDE WebChat WebChat Widget WebChatService WebRTC agents WebRTC and Web Phone WhatsApp Chat Widgets Bus API overview WindowManager Workbins Workforce Engagement Management for Genesys Multicloud CX Solution Guide Working with Gplus Adapter Workitems Workspace Web Edition WWE with eServices

None (556) · ADResponse (4) · ADResponses (2) · Journey (2)

None (26) · Administrator (5) · Agent (2) · Agent folder (1) · Agent Setup (2) · Agent Workspace (62) · Callback (2) · Co-Browse (10) · Designer (4) · Developer (7) · Digital Channels (12) · Email (2) · Event Stream (1) · Genesys Agent Assist (2) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (15) · Genesys Softphone (13) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (37) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (3) · Outbound (CX Contact) (2) · Reporting (215) · Solutions (11) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (4) · Voicemail (2) · WebRTC (2) · Widgets (71) · Workforce Management (12)

RPRT (206) · Agent (71) · Administrator (47) · Deployment (36) · SDK (36) · None (32) · Developer (26) · ETLRef (12) · Help (12) · GCAPI (8) · SCAPI (6) · Admin (6) · DCPEGuide (5) · VMPEGuide (5) · GCXIPEGuide (4) · GCDeveloper (3) · GWSPEGuide (3)

Other values: ; AuthPEGuide CABPEGuide CXCPEGuide Designer DESPEGuide EmailPEGuide GAWFMPEGuide GPAPEGuide GVPPEGuide IWDDMPEGuide IWDPEGuide IXNPEGuide ManageCC PEGuide PulsePEGuide Small STRMSPEGuide Supervisor TenantPEGuide Test TLMPEGuide UCSPEGuide WebAPIs WebRTCPEGuide WWEAgent WWEPEGuide

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (559) · BO02 (1) · BO02, BO03 (2) · CE31, CE41, EE31 (2)

None (520) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)