Drilldown: Article

None (23) · No (17) · Yes (42)

Draft:PEC-REP (62) · PEC-REP (20)

None (80) · GenesysEngage-cloud (1) · GenesysEngage-onpremises (1)

None (68) · No (14)

None (82)

None (5) · Configure GCA (2) · High availability and disaster recovery (2) · GSP configuration options (2) · Genesys CX Insights Project (2) · Genesys CX Insights for IWD project (2) · Deploy GIM Stream Processor (GSP) (2) · Deploy GIM Config Adapter (GCA) (2) · About Genesys CX Insights Projects (2) · Configure GSP (2) · Configure GIM (2) · Deploy GIM (GIM) (2) · Agent folder (2) · Agent Metrics (2) · About Genesys Info Mart (2) · Architecture (2) · Before you begin GCA deployment (2) · Before you begin GIM deployment (2) · Before you begin GSP deployment (2)

Other values: ; Agent Attributes Alternative formats for PE metrics Billing Data Attributes Billing Data folder Billing Data Metrics Business Attribute Attributes Business Attribute Metrics Callback Attributes Callback Metrics Chat Attributes Chat Bot Attributes Chat Bot Metrics Chat Metrics Co-browse Attributes Co-browse Metrics Configure <service_name> Database considerations Deploy <service_name> Designer Attributes Designer Metrics Detail Attributes Detail Metrics Features and functionality Genesys Info Mart Support for GDPR GIM configuration options iWD Attributes iWD folder IWD Metrics More resources Operating and managing Genesys Info Mart Outbound Contact Attributes Outbound contact data Outbound Contact Metrics Ports Predictive Routing Attributes Queue Attributes Queue Metrics Service Objects Metrics Upgrade, roll back, or uninstall Genesys Info Mart User data User Data Example Attributes

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Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

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None (82)

None (66) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)