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GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
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Agent Workspace
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Collaboration (1) ·
Configure the Genesys Agent Assist Plugin for Workspace Desktop Edition (1) ·
How Co-browse works (2) ·
Install the Genesys Agent Assist Plugin for Workspace Desktop Edition (1) ·
Managing Accessibility for Agent Workspace (2) ·
Microsoft Teams integration with Genesys Multicloud CX (1) ·
Prerequisites (1)
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