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None (10) · Get started with Agent Setup (2) · User Data Management API (2) · Developer Sandbox (2)

Other values: ; Agent accounts Agent Groups Agent namespace Agent Setup Agent Workspace settings Audit Authentication API Channel options Chat options Chat Session API Cloud Data Download Service API Configuration namespace Configure contacts for agents Contact Center Settings Contact options Create business attributes CRM Adapter Deprecation-AllNotices Deprecation-Voice Forward Desktop Options Desktop Statistics Developer Console Developer Resources Email Mailboxes Email namespace Email options Facebook options Feedback options Genesys Multicloud CX APIs Genesys Softphone options Getting Started with App Studio Global Login options Interaction History Advanced Search options Interaction namespace Manage Email Addresses Manage statistics for agents and resources Media namespace My Channels options Openmedia API Outbound options Popular tasks Recording options Routing Manager Search API Secure Email API Service Client API Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics API Statistics Notifications API Statistics options Supervisor options System namespace Templates Third-Party Messaging API Third-Party Messaging Webhook Transactions Twitter options Voice namespace Voice options Work with Agent Setup Working with Global Favorites Workitem options

None (28) · Developer Sandbox (2)

Other values: ; Agent accounts Agent Groups Agent namespace Agent Setup Agent Workspace settings Audit Channel options Chat options Configuration namespace Configure contacts for agents Contact Center Settings Contact options Create business attributes CRM Adapter Desktop Options Desktop Statistics Developer Console Email Mailboxes Email namespace Email options Facebook options Feedback options Genesys Multicloud CX APIs Genesys Softphone options Global Login options Interaction History Advanced Search options Interaction namespace Manage Email Addresses Manage statistics for agents and resources Media namespace My Channels options Outbound options Popular tasks Recording options Routing Manager Service Client API Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Supervisor options System namespace Templates Transactions Twitter options Voice namespace Voice options Work with Agent Setup Working with Global Favorites Workitem options

None (82)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (6) · Administrator (12) · Developers (1) · ManageCC (7) · SCAPI (2) · Source (38) · WebAPIs (16)

None (82)

None · CE01 · BO02 · BO02, BO03 · CE01, CE02, CE03 · CE09,CE10 · CE16 · CE16, CE18, CE19, CE27, CE29 · ce18, ce31 · CE27 · CE31, CE41, EE31 · CE37 · EE01, EE02, EE03, EE10-A, EE28 · SL09 · CE01, CE19 · CE06 · Other

None (82)