Drilldown: Article

None (22) · No (110)

Draft:PEC-Dev (3) · Draft:PEC-Developer (12) · Draft:PEC-ES (2) · Draft:PEC-IVR (11) · Draft:PEC-IWD (4) · Draft:PEC-OU (7) · Draft:PEC-REP (1) · Draft:PEC-ROU (86) · Draft:PEC-WFM (2) · PEC-IWD (4)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No · None · Yes · Other

None (132)

WFM Primers (2) · Test IWD provisioning (2) · Media namespace (2) · Configure IWD (2) · Roles and privileges for Workload Manager users (2) · Developer Sandbox (2) · System namespace (2) · View Summary (2) · Voice namespace (2)

Other values: ; Activity Block Admin Agent namespace Application Workflow Applications Assign Variables Block Audio Resource Files Audio Resources Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configuration features Configuration namespace Create and Manage Multiple Versions Creating and managing DID Groups Custom Service Block CX Contact Solutions Guide Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Developer Console Digital Resources Email namespace Emergency Block Emergency Flags Exporting External Services Blocks Genesys Interactive Insights User Management Genesys Multicloud CX APIs Genesys Task Routing setup Get Chat Transcript Block Getting Started Go To Block Grammars & Bots GVP PaaS HTTP REST Block Installing and Uninstalling Interaction namespace Logic and Control Blocks Manage DID Groups with IVR Administration Media Resources Menu Block Menu Option Block Milestone Block Outbound Outbound Dialing Modes Outbound Solutions Parameter Group Templates Parameter Groups Parameters Partitions Permissions and Access Personalities Play Message Block Predictive Routing Block Provision IVR Profiles yourself Provisioning IVR profiles yourself Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Screening Rules Segmentation Block Send Chat Transcript Block Send Email Block Service Client API Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables Voice Mail Block

WFM Primers (2) · Test IWD provisioning (2) · Media namespace (2) · Configure IWD (2) · Roles and privileges for Workload Manager users (2) · Developer Sandbox (2) · System namespace (2) · View Summary (2) · Voice namespace (2)

Other values: ; Activity Block Admin Agent namespace Application Workflow Applications Assign Variables Block Audio Resource Files Audio Resources Automated Message Block Book ASAP Callback V2 Book Scheduled Callback V2 Bot Block Business Controls Business Controls Blocks Business Hours Business Hours Block Call Data Block Callback Availability V2 Callback Blocks Callback V2 Callback VQ Watermark Block Cancel Callback V2 Change Language Block Chat Custom Message Block Chat Message Block Check for Existing Callback V2 Click-to-Call-In Match Block Configuration features Configuration namespace Create and Manage Multiple Versions Creating and managing DID Groups Custom Service Block CX Contact Solutions Guide Dashboard management Data Blocks Data Tables Data Tables Block Debug Block Designer Designer Analytics Developer Console Digital Resources Email namespace Emergency Block Emergency Flags Exporting External Services Blocks Genesys Interactive Insights User Management Genesys Multicloud CX APIs Genesys Task Routing setup Get Chat Transcript Block Getting Started Go To Block Grammars & Bots GVP PaaS HTTP REST Block Installing and Uninstalling Interaction namespace Logic and Control Blocks Manage DID Groups with IVR Administration Media Resources Menu Block Menu Option Block Milestone Block Outbound Outbound Dialing Modes Outbound Solutions Parameter Group Templates Parameter Groups Parameters Partitions Permissions and Access Personalities Play Message Block Predictive Routing Block Provision IVR Profiles yourself Provisioning IVR profiles yourself Query VQs Block Record Block Record Utterance block Reporting Blocks Return Block Route Agent Block Route Call Block Route Digital Block Routing Algorithms Routing Blocks Sample Designer application Saving and Publishing Your Application Screening Rules Segmentation Block Send Chat Transcript Block Send Email Block Service Client API Setup Survey Block Shared Module Block Shared Modules Special Day Block Special Days Start Treatment Block Statistic Block Summary Survey Blocks Terminate Block (Digital) Terminate Call Block Transaction List Block Transfer Block User Input Block User Interaction Blocks User Interface Using Blocks Validate Phone Number Block Variables Voice Mail Block

None (130) · Journey (2)

None (3) · Developer (12) · eServices Manager (2) · Intelligent Workload Distribution (8) · IVR Administration (11) · Outbound (CX Contact) (7) · Reporting (1) · Routing and Designer (86) · Workforce Management (2)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (132)

None (132)

None (132)