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Article > UseCase : BO02 or CE01, CE02, CE03 or EE01, EE02, EE03, EE10-A, EE28

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Standalone:
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productshort:
Draft:PEC-IWD (2) · Draft:PEC-Voice (1) · Draft:PEC-WFM (1) · PEC-IWD (1) · PEC-Voice (1) · PEC-WFM (1)
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How voice works (2) · How Workforce Management works (2) · Integrate IWD with WFM (2) · Set up IWD (1)
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None (5) · Journey (2)
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Intelligent Workload Distribution (3) · Voice (2) · Workforce Management (2)
Manual:
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Application:
None (1) · Agent Workspace, Agent Setup, Designer (2) · Designer, Platform Administration (2) · intelligent Workload Distribution (2)
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