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Article > Product : Genesys Skills Management or Voice Microservices or Workforce Management or None

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Standalone:
None (266) · No (786) · Yes (416) · {{{Standalone}}} (134)
productshort:
Draft:PEC-WFM (293) · Draft:PEC-REP (255) · PEC-WFM (254) · Draft:PEC-GSM (221) · PEC-REP (83) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · Draft:PEC-Developer (45) · Draft:VM (44) · VM (34) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (14) · PrivateEdition (11) · Draft:ContentAdmin (11) · Draft:Mixed (10) · PEC-DC (10) · ATC (9) · Mixed (9)
Other values:
Platform:
None (791) · GenesysCloud (5) · GenesysEngage-cloud (764) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (39) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)
ComingSoon:
None (884) · No (711) · Yes (6)
Role:
None (1271) · Administrator (90) · Administrator, Agent, Supervisor (4) · Administrator, Developer (2) · Administrator, Supervisor (1) · Agent (58) · Developer (2) · Supervisor (173)
DisplayName:
None (97) · Architecture (11) · Getting started (9) · Logging in and out (8) · Time Attributes (6) · User Data Call Survey Attributes (6) · Configuration (5) · Overview (5) · Service Objects Attributes (5) · Before you begin (5) · User Data Example Attributes (5) · Trading (5)
Other values:
TocName:
None (725) · Getting started (9) · Logging in and out (8) · Overview (6) · Configuration (5) · Trading (5) · How autogranting works (4) · Time-Off Bidding (4) · Viewing exception totals (4) · Multi-site trading (4) · Forecasts (4) · Overlays (4) · Prerequisites (4) · Performance (4) · Performance Alerts View (4) · Performance Intra-Day View (4) · What-If Window (4) · Performance Monitor View (4) · WFM Primers (4)
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Dimension:
None (1549) · AgentDesktopHelm (2) · AuthenticationHelm (2) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey Shaping (1) · Metrics (6) · ReportingAnalyticsHelm (2) · sr (3) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)
Product: (Click arrow to add another value)
Manual:
Supervisor (300) · None (275) · PDMPEGIM-Postgres (168) · PDNAA (121) · Administrator (78) · Agent (70) · WebAPIs (63) · GCXIMCPRG (61) · SupervisorHelp (55) · Deployment (52) · VMPEGuide (46) · Super (33) · VMEventsandModels (29) · AIUG (26) · PDMLibraryGIM (26) · Admin (21) · ETLRef (16) · PDNAM (12) · KBA (12)
Other values:
Application:
None (1312) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (6) · Designer, Platform Administration (2) · Reporting, Reporting GCXI (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (233)
UseCase:
None (1599) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (1578) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (3) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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