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Article > Product : Genesys Skills Management or Genesys Softphone & UseCase : BO02, BO03 or None

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Standalone:
None (151) · No (80) · Yes (7)
productshort:
Draft:PEC-GS (9) · Draft:PEC-GSM (221) · PEC-GS (8)
Platform:
None (25) · GenesysEngage-cloud (212) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
ComingSoon:
None (164) · No (73) · Yes (1)
Role:
None (223) · Administrator (13) · Agent, Supervisor (2)
DisplayName:
None (16) · Prerequisites (4) · Logging Out (2) · Managing and Viewing Crystal Reports (2) · Genesys Softphone architecture (2) · Genesys Softphone for Agents and Supervisors (2) · DNA (2) · Audio device settings (2) · How Genesys Softphone works (2) · Logging In (2) · Deploying Genesys Softphone (2) · Configuration options reference (2) · Single sign on with Agent Workspace (2) · 3rd Party and Open Source Software Used (2) · Viewing Feedback Results (2) · Personal Development Review (2) · Viewing Results (2) · Certificates (2)
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TocName:
None (26) · Prerequisites (4) · Deploying Genesys Softphone (2) · Single sign on with Agent Workspace (2) · Genesys Softphone architecture (2) · Audio device settings (2) · Configuration options reference (2) · Managing and Viewing Crystal Reports (2) · How Genesys Softphone works (2) · DNA (2) · Logging In (2) · Personal Development Review (2)
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Manual:
None (7) · ADInst (5) · Admin (6) · Administrator (13) · AIUG (26) · AzInst (5) · KBA (12) · Loc (5) · PDNAA (121) · PDNAM (12) · PDNAU (9) · SOO (10) · TPOSR (2) · UEA (5)
Application:
None (236) · Agent Workspace, Platform Administration (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (238)

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