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Article > Role : Administrator or Administrator, Agent, Supervisor or Administrator, Developer, Supervisor or None & Product : Genesys Multicloud CX Private Edition or Genesys Predictive Routing or Workforce Management or None

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Standalone:
None (115) · No (685) · Yes (399) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (254) · Draft:PEC-WFM (176) · PEC-WFM (138) · Draft:PrivateEdition (86) · PEC-REP (83) · PrivateEdition (65) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · PE-GPR (62) · Draft:PE-GPR (60) · Draft:PEC-Developer (45) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (14) · Draft:ContentAdmin (11) · PEC-DC (10) · Draft:Mixed (10) · VM (10)
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Platform:
None (850) · GenesysCloud (5) · GenesysEngage-cloud (424) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (49) · Private Edition (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (1) · PureEngage (1)
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DisplayName:
None (97) · Architecture (13) · Getting started (9) · Logging in and out (8) · Overview (6) · User Data Call Survey Attributes (6) · Time Attributes (6) · Routing Scenarios Using GPR (5) · User Data Example Attributes (5) · High availability and disaster recovery (5) · Service Objects Attributes (5)
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TocName:
None (754) · Getting started (9) · Logging in and out (8) · Overview (6) · Routing Scenarios Using GPR (5) · What you can monitor (4) · WFM Primers (4) · Monitor predictor feature coverage (4) · How Does GPR Score Agents? (4) · View KPI outcome (4) · View model accuracy (4)
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Dimension:
None (1268) · AgentDesktopHelm (2) · AuthenticationHelm (2) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey Shaping (1) · Metrics (6) · ReportingAnalyticsHelm (2) · sr (3) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)
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Application:
None (1276) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Designer (6) · Designer, Platform Administration (2) · GPR Core Platform (2) · Workforce Administration (40) · Workforce Administration, Workforce Management (2)
UseCase:
None (1330) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (1304) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (6) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (6)

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