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Article > Role : Administrator, Agent, Supervisor or Administrator, Developer, Supervisor or None & Product : Genesys Multicloud CX Private Edition or Genesys Predictive Routing or Reporting or Workforce Management or None

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Standalone:
None (325) · No (772) · Yes (1042) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (1016) · PEC-REP (355) · Draft:PEC-WFM (150) · PEC-WFM (112) · Draft:PrivateEdition (85) · Draft:ReleaseNotes (64) · PrivateEdition (64) · ReleaseNotes (62) · PE-GPR (59) · Draft:PE-GPR (57) · Draft:PEC-Developer (45) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (13) · Draft:ContentAdmin (11) · ATC (9) · VM (9) · UseCases (8)
Other values:
Platform:
None (1607) · GenesysCloud (4) · GenesysEngage-cloud (626) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (31) · Private Edition (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (1) · PureEngage (1)
ComingSoon:
None (1675) · No (593) · Yes (4)
Role: (Click arrow to add another value)
DisplayName:
None (130) · Architecture (24) · High availability and disaster recovery (12) · Getting started (9) · Logging in and out (8) · iWD Metrics (7) · Agent Attributes (6) · iWD folder (6) · Service Objects Attributes (6) · Time Attributes (6) · Before you begin (6) · User Data Call Survey Attributes (6) · User Data Example Attributes (6) · Agent metrics (6) · Agent folder (6) · Deprecation-AllNotices (6)
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TocName:
None (1521) · Getting started (9) · Logging in and out (8) · Agent Group Membership Details Report (5) · Callback reports (5) · Agent State Details Report (5) · Outbound Contact reports (5) · Agent Login-Logout Details Report (5) · How Does GPR Score Agents? (4) · View KPI outcome (4) · View model accuracy (4) · What you can monitor (4) · Monitor predictor feature coverage (4)
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Dimension:
None (2217) · AgentDesktopHelm (2) · AuthenticationHelm (2) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey Shaping (1) · ReportingAnalyticsHelm (2) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)
Product: (Click arrow to add another value)
Manual:
PDMLibraryGIM (364) · None (305) · PDMPEGIM-Postgres (184) · PDMCXGIM (171) · Supervisor (140) · CX Insights (110) · GCXIMCPRG (101) · PEGuide (85) · Help (75) · Deployment (64) · WebAPIs (63) · GCXIPRGLibrary (51) · Operations (44) · Admin (44) · GIMPEGuide (44) · SupervisorHelp (42) · RPRT (41) · Administrator (37) · Super (33) · GCXIPEGuide (32)
Other values:
Application:
None (2264) · Designer, Platform Administration (2) · GPR Core Platform (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Workforce Administration, Workforce Management (2)
UseCase:
None (2270) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (2201) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (4) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (4) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (5) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (14) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (14) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (10) · e58addd1-923c-445b-b6f5-f0225a55bd15 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (13)

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