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Article > Product : Callback or Genesys Skills Management or Workforce Management or None

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Standalone:
None (260) · No (803) · Yes (399) · {{{Standalone}}} (134)
productshort:
Draft:PEC-WFM (293) · Draft:PEC-REP (255) · PEC-WFM (254) · Draft:PEC-GSM (221) · PEC-REP (83) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · Draft:PEC-Developer (45) · PEC-CAB (31) · Draft:PEC-CAB (31) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (14) · Draft:ContentAdmin (11) · PrivateEdition (11) · Draft:Mixed (10) · PEC-DC (10) · VM (10)
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Platform:
None (749) · GenesysCloud (5) · GenesysEngage-cloud (800) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (39) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)
ComingSoon:
None (858) · No (731) · Yes (6)
Role:
None (1231) · Administrator (119) · Administrator, Agent, Supervisor (4) · Administrator, Developer (3) · Administrator, Developer, Supervisor (2) · Administrator, Supervisor (1) · Agent (58) · Developer (4) · Supervisor (173)
DisplayName:
None (97) · Architecture (10) · Getting started (9) · Logging in and out (8) · User Data Call Survey Attributes (6) · Time Attributes (6) · Overview (5) · User Data Example Attributes (5) · Trading (5) · Service Objects Attributes (5) · Configuration (5)
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TocName:
None (698) · Getting started (9) · Logging in and out (8) · Overview (6) · Configuration (5) · Trading (5) · Viewing exception totals (4) · How autogranting works (4) · Multi-site trading (4) · Overlays (4) · Performance (4) · Performance Alerts View (4) · Performance Intra-Day View (4) · Performance Monitor View (4) · Prerequisites (4) · Time-Off Bidding (4) · Forecasts (4) · What-If Window (4) · WFM Primers (4)
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Dimension:
None (1537) · AgentDesktopHelm (2) · AuthenticationHelm (2) · CallbackClickToCall (6) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey Shaping (1) · Metrics (6) · ReportingAnalyticsHelm (2) · sr (3) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)
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Manual:
Supervisor (300) · None (276) · PDMPEGIM-Postgres (168) · PDNAA (121) · Administrator (114) · Agent (70) · WebAPIs (63) · GCXIMCPRG (61) · SupervisorHelp (55) · Deployment (52) · Super (33) · AIUG (26) · PDMLibraryGIM (26) · CABPEGuide (24) · Admin (21) · ETLRef (16) · KBA (12) · PDNAM (12) · STRMSPEGuide (10) · SOO (10)
Other values:
Application:
None (1270) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Callback (34) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · Designer (6) · Designer, Platform Administration (2) · Reporting, Reporting GCXI (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (233)
UseCase:
None (1593) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (1576) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (3) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (3) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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