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Article > Product : Agent Workspace or Genesys Predictive Routing or Intelligent Workload Distribution or None

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Standalone:
None (95) · No (436) · Yes (394) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (255) · PEC-REP (83) · PE-GPR (67) · Draft:PE-GPR (65) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · Draft:PEC-Developer (45) · Draft:PEC-IWD (44) · Draft:PEC-AD (42) · PEC-IWD (40) · PEC-AD (38) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (14) · PrivateEdition (11) · Draft:ContentAdmin (11) · PEC-DC (10) · VM (10) · Draft:Mixed (10)
Other values:
Platform:
None (761) · GenesysCloud (7) · GenesysEngage-cloud (221) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (65) · GenesysEngage_cloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (1) · PureEngage (1)
ComingSoon:
None (691) · No (359) · Yes (8)
Role:
None (925) · Administrator (53) · Administrator, Agent, Supervisor (4) · Administrator, Developer (3) · Administrator, Reviewer (2) · Administrator, Supervisor (1) · Agent (2) · Agent, Supervisor (56) · Staff (8) · Supervisor (4)
DisplayName:
None (86) · Architecture (12) · User Data Call Survey Attributes (6) · Time Attributes (6) · Before you begin (5) · Service Objects Attributes (5) · User Data Example Attributes (5) · Routing Scenarios Using GPR (5) · High availability and disaster recovery (5)
Other values:
TocName:
None (690) · Routing Scenarios Using GPR (5) · Upgrade, rollback, or uninstall (5) · View model accuracy (4) · The Settings menu (4) · Monitor predictor feature coverage (4) · View KPI outcome (4) · Create and update users and roles (4) · How Does GPR Score Agents? (4) · What you can monitor (4)
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Dimension:
None (988) · ADResponse (4) · ADResponses (2) · AgentDesktopHelm (2) · AuthenticationHelm (2) · CallbackHelm (2) · CX ContactHelm (2) · DesignerHelm (2) · Digital ChannelsHelm (2) · EmailHelm (2) · EventStreamHelm (2) · GCXIHelm (2) · Genesys PulseHelm (2) · GIMHelm (2) · GPR Data Upload (2) · GPRAnalysis (4) · GPRDataUpload (6) · GVPHelm (2) · GWSHelm (2) · Intelligent Workload DistributionHelm (2) · InteractionServerHelm (2) · IWD Data MartHelm (1) · Journey (6) · Journey Shaping (1) · ReportingAnalyticsHelm (2) · sr (3) · TelemetryHelm (2) · UCSHelm (2) · VoiceHelm (1) · VoiceMicroservicesHelm (2) · WebRTCHelm (2)
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Manual:
None (263) · PDMPEGIM-Postgres (168) · Help (87) · Deployment (86) · Administrator (64) · WebAPIs (63) · Agent (61) · GCXIMCPRG (61) · PDMLibraryGIM (26) · IWDPEGuide (22) · IWDDMPEGuide (20) · WWEPEGuide (15) · Admin (15) · STRMSPEGuide (10) · SCAPI (9) · PEGuide (9) · VMEventsandModels (7) · Operations (7) · Developers (5)
Other values:
Application:
None (1034) · Agent Setup, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (6) · GPR Core Platform (2) · intelligent Workload Distribution (2) · Reporting, Reporting GCXI (1) · Workforce Management (2)
UseCase:
None (1051) · BO02 (3) · BO02, BO03 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (1023) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (7) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (5) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (4) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (8)

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