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Article > Product : Agent Desktop or Genesys Predictive Routing or None

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Standalone:
None (71) · No (332) · Yes (379) · {{{Standalone}}} (134)
productshort:
Draft:PEC-REP (255) · PEC-REP (83) · PE-GPR (67) · Draft:PE-GPR (65) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · Draft:PEC-Developer (45) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · STRMS (14) · PEC-AD (11) · Draft:ContentAdmin (11) · PrivateEdition (11) · Draft:Mixed (10) · VM (10) · PEC-DC (10) · Mixed (9) · ATC (9) · Draft:PEC-AD (9)
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Platform:
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Role:
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DisplayName:
None (77) · Architecture (9) · Time Attributes (6) · User Data Call Survey Attributes (6) · Service Objects Attributes (5) · Routing Scenarios Using GPR (5) · User Data Example Attributes (5)
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TocName:
None (656) · Routing Scenarios Using GPR (5) · Create and update users and roles (4) · What you can monitor (4) · Monitor predictor feature coverage (4) · The Settings menu (4) · How Does GPR Score Agents? (4) · View KPI outcome (4) · View model accuracy (4) · View the Agent Profile schema (3) · Create and update predictors (3) · Deploy the URS Strategy Subroutines (3) · Upload interaction and other data (3) · Feature Analysis report (3) · Deploy Data Loader (3) · View the Customer Profile schema (3) · View uploaded datasets (3) · How to configure score expressions (3) · Agent Variance report (3)
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Dimension:
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Application:
None (899) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (6) · GPR Core Platform (2) · Reporting, Reporting GCXI (1) · Workforce Management (2)
UseCase:
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PEPageType:
None (900) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (1) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (3) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · e58addd1-923c-445b-b6f5-f0225a55bd15 (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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