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Article > Product : Agent Setup or Genesys Skills Management or Workforce Management or None & PEPageType : 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a or None

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Standalone:
None (277) · No (903) · Yes (399) · {{{Standalone}}} (134)
productshort:
Draft:PEC-WFM (293) · Draft:PEC-REP (255) · PEC-WFM (254) · Draft:PEC-GSM (221) · Draft:PEC-AS (129) · PEC-REP (83) · Draft:ReleaseNotes (64) · ReleaseNotes (62) · PEC-AS (59) · Draft:PEC-Developer (45) · Draft:GPR (24) · PEC-Developer (18) · Draft:PEC-Dev (17) · PrivateEdition (11) · Draft:ContentAdmin (11) · VM (10) · PEC-DC (10) · Draft:Mixed (10)
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Platform:
None (765) · GenesysCloud (7) · GenesysEngage-cloud (897) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (41) · PureConnect, GenesysCloud, GenesysEngage-cloud (1)
ComingSoon:
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None (1281) · Administrator (192) · Administrator, Agent, Supervisor (4) · Administrator, Developer (1) · Administrator, Supervisor (1) · Agent (58) · Developer (2) · Supervisor (173)
DisplayName:
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None (676) · Getting started (10) · Logging in and out (8) · Overview (6) · Templates (5) · Trading (5) · Configuration (5)
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Dimension:
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Manual:
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Application:
None (1319) · Agent Setup (86) · Agent Setup, Agent Workspace (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (6) · Designer, Platform Administration (2) · Platform Administration (10) · Reporting, Reporting GCXI (1) · Workforce Administration (40) · Workforce Administration, Workforce Management (2) · Workforce Management (233)
UseCase:
None (1710) · EE01, EE02, EE03, EE10-A, EE28 (2)
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