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Article > Platform: GenesysEngage-cloud & Manual : CXContact or ManageCC or RPRT or None & UseCase: None

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Standalone:
None (11) · No (457) · Yes (55)
productshort:
Draft:PEC-REP (132) · PEC-REP (129) · Draft:PEC-OU (58) · PEC-OU (56) · Draft:PEC-AS (48) · PEC-AS (46) · Draft:PEC-WFM (4) · Draft:WID (4) · Draft:PEC-GSM (3) · PEC-WFM (3) · Draft:ATC (3) · ATC (3) · WID (2) · Draft:PEC-Dev (2) · Solution (2) · Draft:Solution (2) · PEC-GS (2) · Draft:PEC-GS (2)
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ComingSoon:
None (29) · No (494)
Role:
None (115) · Administrator (165) · Administrator, Agent (2) · Administrator, Agent, Supervisor (6) · Administrator, Developer (5) · Administrator, Developer, Supervisor (4) · Administrator, Supervisor (216) · Agent, Supervisor (4) · Developer (6)
DisplayName:
Agent Details Activity Report (5) · Weekly Self Service Containment Dashboard (4) · Bot Analytical Dashboard (4) · Agent State Details Report (4) · Weekly Agent Group Performance Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Agent Group Membership Details Report (4) · Weekly Business Attribute Dashboard (4) · Agent Login-Logout Details Report (4) · Weekly Queue Summary Dashboard (4) · Final Disposition Dashboard (4)
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TocName:
None (41) · Agent Details Activity Report (5) · Agent State Details Report (4) · Bot Analytical Dashboard (4) · Agent Group Membership Details Report (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4)
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Dimension:
None (518) · Journey (4) · OSHelp (1)
Product:
None (3) · Agent Setup (94) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Digital Channels (2) · Genesys Agent Assist (1) · Genesys Predictive Engagement (6) · Genesys Predictive Routing (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (1) · Gplus Adapter for Salesforce (2) · Gplus Adapter for WFM (1) · Internal Content Administration (1) · NOPRODUCT (1) · Outbound (CX Contact) (114) · Reporting (260) · Routing and Designer (2) · Solutions (4) · Success Factors for Genesys Multicloud CX (1) · Voicemail (2) · Widgets (6) · Workforce Management (7)
Manual: (Click arrow to add another value)
Application:
None (129) · Agent Setup (70) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Designer (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (64) · Designer (2) · GPR Core Platform (2) · Outbound,Outbound Administration (1) · Platform Administration (10) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (195) · Workforce Administration (2) · Workforce Administration, Workforce Management (2)
UseCase: (Click arrow to add another value)
PEPageType:
None (523)

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