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Article > Platform : Genesys Multicloud CX or GenesysEngage-cloud & Manual : Agent or ManageCC or RPRT or None

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Standalone:
None (13) · No (490) · Yes (80)
productshort:
Draft:PEC-REP (132) · PEC-REP (129) · Draft:PEC-AS (48) · PEC-AS (46) · Draft:PEC-WFM (40) · PEC-WFM (35) · Draft:PEC-AD (25) · PEC-AD (25) · Draft:PEC-GPA (7) · PEC-GPA (7) · Draft:GASN (6) · GASN (6) · Draft:Solution (6) · Solution (5) · Draft:WID (4) · Draft:GAMD (4) · Draft:PEC-OU (3) · Draft:ATC (3) · Draft:PEC-GSM (3) · ATC (3)
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ComingSoon:
None (30) · No (553)
Role:
None (97) · Administrator (108) · Administrator, Agent (4) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (14) · Administrator, Developer (9) · Administrator, Developer, Supervisor (4) · Administrator, Supervisor (216) · Agent (71) · Agent, Supervisor (52) · Developer (6)
DisplayName:
Getting started (6) · Agent Details Activity Report (5) · Standard responses (4) · Agent Login-Logout Details Report (4) · Final Disposition Dashboard (4) · Weekly Agent Group Performance Dashboard (4) · Agent Group Membership Details Report (4) · Agent State Details Report (4) · Weekly Business Attribute Dashboard (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Queue Summary Dashboard (4) · Bot Analytical Dashboard (4) · Weekly Self Service Containment Dashboard (4) · Viewing exception totals (3) · Multi-site trading (3) · Logging in and out (3) · How autogranting works (3)
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TocName:
None (48) · Getting Started (8) · Agent Details Activity Report (5) · Agent Group Membership Details Report (4) · Standard responses (4) · Bot Analytical Dashboard (4) · Email (4) · Agent State Details Report (4) · Final Disposition Dashboard (4) · Agent Login-Logout Details Report (4) · Multi-site trading (3) · Viewing exception totals (3) · Logging in and out (3) · How autogranting works (3)
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Dimension:
None (576) · bots (2) · Journey (4) · OSHelp (1)
Product:
None (4) · Agent Setup (94) · Agent Workspace (50) · Callback (2) · Chat (2) · Cloud Data Download Service (2) · Co-Browse (2) · Digital Channels (2) · Email (2) · Genesys Agent Assist (2) · Genesys Predictive Engagement (6) · Genesys Predictive Routing (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (3) · Genesys Softphone (4) · Genesys Use Cases (1) · Gplus Adapter for Microsoft Dynamics 365 (4) · Gplus Adapter for Salesforce (14) · Gplus Adapter for ServiceNow (11) · Gplus Adapter for Siebel CRM (2) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (2) · Internal Content Administration (1) · IVR Administration (2) · NOPRODUCT (1) · Outbound (CX Contact) (5) · Reporting (260) · Routing and Designer (2) · Solutions (11) · Success Factors for Genesys Multicloud CX (1) · Voice (2) · Voicemail (3) · Widgets (6) · Workforce Management (75)
Manual: (Click arrow to add another value)
Application:
None (178) · Agent Setup (70) · Agent Setup, Agent Workspace (2) · Agent Setup, Cloud Data Download Service (2) · Agent Setup, Designer, Platform Administration (2) · Agent Workspace (3) · Agent Workspace, Agent Setup (4) · Agent Workspace, Agent Setup, Designer (4) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Agent Setup, Intelligent Workload Distribution (2) · Agent Workspace, Platform Administration (2) · Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI (2) · CX Contact (2) · Designer (2) · Designer, Platform Administration (2) · GPR Core Platform (2) · IVR Administration (2) · Outbound,Outbound Administration (1) · Platform Administration (10) · Pulse Reporting, Reporting GCXI (4) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2) · Reporting Administration GCXI, Reporting GCXI (1) · Reporting GCXI (21) · Reporting, Reporting GCXI (195) · Workforce Administration (2) · Workforce Administration, Workforce Management (2) · Workforce Management (58)
UseCase:
None (561) · BO02, BO03 (2) · CE01 (4) · CE01, CE02, CE03 (2) · CE09,CE10 (2) · CE16 (2) · CE16, CE18, CE19, CE27, CE29 (2) · ce18, ce31 (2) · CE27 (2) · CE31, CE41, EE31 (2) · EE01, EE02, EE03, EE10-A, EE28 (2)
PEPageType:
None (583)

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