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Article > Standalone: No & Platform: None & Dimension: None & Product : Agent Setup or Routing and Designer

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Draft:PEC-AS (31) · Draft:PEC-ROU (13) · PEC-AS (5) · PEC-ROU (1)
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ComingSoon:
None (5) · No (45)
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Integrate third-party applications (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · Settings and configuration overview (2) · Recording options (2) · Create and manage agent skills (2)
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None (12) · (New) Task summary: contact center setup (1) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent skills (2) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Integrate third-party applications (2) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · Recording options (2) · Settings and configuration overview (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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Manual:
FldCod (12) · GTR (2) · ManageCC (36)
Application:
None (32) · Agent Setup (6) · Designer (12)
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None (50)
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