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Article > Standalone: No & Dimension: None & Manual : Admin or Administrator or Agent or Deployment or PDNAA or User & UseCase : ce18, ce31 or None

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Standalone: (Click arrow to add another value)
productshort:
Draft:PEC-ROU (84) · Draft:PEC-REC (82) · Draft:PEC-WFM (51) · PEC-WFM (50) · PEC-REC (47) · Draft:GAWFM (43) · Draft:HCA (35) · Draft:GAMD (30) · GAMD (28) · GDE (28) · PEC-AD (26) · Draft:PEC-AD (26) · Draft:Mixed (22) · GASN (18) · Draft:PEC-GPA (18) · Draft:GAM (18) · GAM (17) · PEC-GPA (17)
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Platform:
None (222) · GenesysCloud (48) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (629) · GenesysEngage-cloud, PureConnect (25) · GenesysEngage-cloud, PureConnect, GenesysCloud (5) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (106) · GenesysEngage-onpremises, GenesysCloud (4) · PrivateEdition (3) · PureConnect (1) · PureConnect, GenesysEngage-cloud (7) · PureEngage (13)
ComingSoon:
None (215) · No (837) · Yes (14)
Role:
None (631) · Administrator (300) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (6) · Adminstrator (2) · Agent (70) · Agent, Supervisor (52) · Developer (2)
DisplayName:
Getting started (12) · New in this Release (7) · Activity History (7) · Overview (6) · Click-to-Dial (5) · Packages (4) · Gplus Adapter for Salesforce (v9) (4) · After Call Work Timer (4) · Architecture (4) · Screen Pops (4) · What is an interaction (4) · Prerequisites (4) · How to manage inbound calls (4) · Contact History Export Reference (4)
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TocName:
None (117) · Getting started (12) · Configuration (10) · Activity History (9) · Overview (7) · Screen pops (6) · New in this release (6) · Click-to-Dial (5) · Workitems (4) · Click-to-call (4) · Description (4) · What is an interaction (4) · Gplus Adapter for Salesforce (v9) (4) · Functioning (4) · About this guide (4) · Installation (4) · Prerequisites (4) · Packages (4)
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Dimension: (Click arrow to add another value)
Product:
Genesys Recording, Quality Management, and Speech Analytics (129) · Workforce Management (101) · Routing and Designer (84) · None (79) · Gplus Adapter for Microsoft Dynamics 365 (56) · Agent Workspace (52) · Genesys Dialog Engine (44) · Gplus Adapter for WFM (43) · nGAGEMENT (35) · Gplus Adapter for Salesforce (35) · Gplus Adapter for ServiceNow (31) · Health Check Agent (29) · Callback (28) · Genesys Predictive Routing (27) · Genesys Data Layer (27) · Digital Channels (25) · Intelligent Workload Distribution (25) · eServices Manager (22) · Gplus Adapter for Siebel CRM (16)
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Manual: (Click arrow to add another value)
Application:
None (779) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Callback (28) · Cloud Data Download Service (8) · Designer (2) · IVR Administration (14) · Platform Administration (30) · Platform Administration, Agent Setup, Designer (1) · Recording (111) · Reporting Administration GCXI (2) · WEM (1) · Workforce Administration (28) · Workforce Management (58)
UseCase: (Click arrow to add another value)
PEPageType:
None (1066)

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