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Article > Standalone :
No or
Yes
& Platform :
GenesysCloud or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
GenesysEngage-onpremises or
Private Edition
& ComingSoon:
Yes
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Divisions (1) ·
Enabling retries (1) ·
Genesys Predictive Engagement - Salesforce Lightning integration (1) ·
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Naming conventions (2) ·
Part 1: Adding a prompt (1) ·
Preventing unintended looping (1) ·
Using bots in Designer (1) ·
Using Dialogflow CX bots in Designer (1) ·
Using recorded audio (1) ·
Using variables (1) ·
Visitor journey (Genesys Cloud CX coming soon) (1)
None (2) ·
Adding a menu (1) ·
Adding a prompt (1) ·
Device icons (coming soon) (2) ·
Divisions (1) ·
Enabling retries (1) ·
Genesys Cloud CX (coming soon) (1) ·
Image tests (1) ·
Journey map icons (Genesys Cloud CX beta) (1) ·
Naming conventions (2) ·
Part 1: Adding a prompt (1) ·
Preventing unintended looping (1) ·
Using bots in Designer (1) ·
Using Dialogflow CX bots (1) ·
Using recorded audio (1) ·
Using variables (1) ·
Visitor journey (Genesys Cloud CX coming soon) (1)
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