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Article > ComingSoon: No & Dimension: None & Manual : Admin or Agent or Deployment or PDNAA & UseCase : CE31, CE41, EE31 or ce18, ce31 or None

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Standalone:
None (5) · No (484) · Yes (2)
productshort:
Draft:PEC-REC (35) · Draft:HCA (34) · Draft:PEC-WFM (31) · PEC-WFM (31) · Draft:GAMD (30) · GAMD (28) · Draft:PEC-AD (26) · PEC-AD (26) · Draft:Mixed (22) · Draft:GAM (21) · GAM (19) · GASN (17) · Draft:PE-GPR (14) · Draft:GASN (13) · Draft:PEC-Admin (12) · Draft:ContentAdmin (12) · PE-GPR (12) · Mixed (8) · Draft:GASL (8) · GASL (8)
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Platform:
None (181) · GenesysCloud (43) · GenesysEngage-cloud (203) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1) · GenesysEngage-onpremises (62) · PureConnect (1)
ComingSoon: (Click arrow to add another value)
Role:
None (296) · Administrator (68) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Agent, Supervisor (1) · Administrator, Developer (2) · Agent (70) · Agent, Supervisor (52)
DisplayName:
Getting started (10) · New in this Release (5) · After Call Work Timer (4) · Screen pops (4) · Contact History Export Reference (4) · How to manage inbound calls (4) · Activity History (4) · Architecture (4) · Prerequisites and browser support (3) · About metrics (3) · How to install the Gplus Adapter (3) · How to configure the Gplus Adapter (3) · Deploy Data Loader (3) · Available metrics (3)
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TocName:
None (45) · Getting started (10) · Configuration (10) · Activity History (6) · Screen pops (6) · Click-to-call (4) · Description (4) · Prerequisites (4) · Installation (4) · Functioning (4) · Workitems (4) · New in this Release (4) · Available metrics (3) · Deploy Data Loader (3) · Overview (3)
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Product:
None (39) · Administrator (13) · Agent Workspace (52) · Cloud Data Download Service (8) · Designer (8) · Digital Channels (12) · Event Stream (3) · Genesys Agent Assist (4) · Genesys Dialog Engine (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Predictive Routing (25) · Genesys Recording, Quality Management, and Speech Analytics (35) · Genesys Skills Management (6) · Gplus Adapter for Microsoft Dynamics 365 (56) · Gplus Adapter for Salesforce (12) · Gplus Adapter for ServiceNow (29) · Gplus Adapter for Siebel CRM (16) · Gplus Adapter for WFM (2) · Health Check Agent (28) · Internal Content Administration (10) · nGAGEMENT (40) · Success Factors for Genesys Multicloud CX (1) · test (4) · User Data Management (12) · Workforce Management (62)
Manual: (Click arrow to add another value)
Application:
None (399) · Agent Workspace (1) · Agent Workspace, Agent Setup (1) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · Cloud Data Download Service (8) · Genesys Portal (2) · Recording (19) · WEM (1) · Workforce Management (58)
UseCase: (Click arrow to add another value)
PEPageType:
None (491)

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