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Article > Platform
:
GenesysCloud, GenesysEngage-cloud
or
GenesysEngage-cloud
or
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed.
or
GenesysEngage-onpremises, GenesysCloud
& Role
:
Administrator
or
None
& Manual:
Administrator
& Application:
Platform Administration ![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
![](/extensions/Cargo/drilldown/resources/filter-x.png)
Use the filters below to narrow your results.
Agent Logins (1) ·
Create a Standard Response (2) ·
Create and Insert Field Codes (2) ·
Create and test screening rules (2) ·
DN Groups (1) ·
DNs (1) ·
Field Code Examples (2) ·
Field Code Variables (2) ·
Field Codes (2) ·
Managing and working with objects (2) ·
Plan and build a Category Tree (2) ·
Screening Rule reference (2) ·
Screening rules (2) ·
Scripts (1) ·
Standard Responses (2) ·
Using Formulas in Field Codes (2) ·
Virtual Queues (1) ·
Voicemail Management (1)
Agent Logins (1) ·
Create a Standard Response (2) ·
Create and Insert Field Codes (2) ·
Create and test screening rules (2) ·
DN Groups (1) ·
DNs (1) ·
Field Code Examples (2) ·
Field Code Variables (2) ·
Field Codes (2) ·
Managing and working with objects (2) ·
Plan and build a Category Tree (2) ·
Screening Rule reference (2) ·
Screening rules (2) ·
Scripts (1) ·
Standard Responses setup summary (2) ·
Using Formulas in Field Codes (2) ·
Virtual Queues (1) ·
Voicemail Management (1)
Showing below up to 30 results in range #1 to #30.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)
D
- Draft:PEC-ES/Current/Administrator/categSR
- Draft:PEC-ES/Current/Administrator/createcat
- Draft:PEC-ES/Current/Administrator/createSR
- Draft:PEC-ES/Current/Administrator/FCanatomy
- Draft:PEC-ES/Current/Administrator/FCexmpls
- Draft:PEC-ES/Current/Administrator/FCinKM
- Draft:PEC-ES/Current/Administrator/fieldcode
- Draft:PEC-ES/Current/Administrator/manageObjs
- Draft:PEC-ES/Current/Administrator/ScrRules
- Draft:PEC-ES/Current/Administrator/SRuleRef
D cont.
- Draft:PEC-ES/Current/Administrator/SRuleUse
- Draft:PEC-ES/Current/Administrator/variables
- Draft:PEC-PA/Current/Administrator/AgentLogins
- Draft:PEC-PA/Current/Administrator/DN
- Draft:PEC-PA/Current/Administrator/DNGroup
- Draft:PEC-PA/Current/Administrator/Provisioning
- Draft:PEC-PA/Current/Administrator/Scripts
- Draft:PEC-PA/Current/Administrator/VQs
P
P cont.
- PEC-ES/Current/Administrator/createSR
- PEC-ES/Current/Administrator/FCanatomy
- PEC-ES/Current/Administrator/FCexmpls
- PEC-ES/Current/Administrator/FCinKM
- PEC-ES/Current/Administrator/fieldcode
- PEC-ES/Current/Administrator/manageObjs
- PEC-ES/Current/Administrator/ScrRules
- PEC-ES/Current/Administrator/SRuleRef
- PEC-ES/Current/Administrator/SRuleUse
- PEC-ES/Current/Administrator/variables