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Article > Platform : GenesysEngage-cloud or PureConnect, GenesysEngage-cloud & Manual : CX Insights or WDEPlugin & Application : Agent Workspace or None

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Prerequisites (3) · About the Genesys Agent Assist Plugin for Workspace Desktop Edition (2) · About the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (2) · Agent Details Activity Report (2) · Install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (2) · Agent Group Membership Details Report (2) · Agent State Details Report (2) · Configure the Genesys Predictive Engagement Plugin for Workspace Desktop Edition (2) · Agent Login-Logout Details Report (2)
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