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Article > Role : Agent or Supervisor or Other & Application : Agent Workspace, Agent Setup or Callback or Pulse Reporting or Workforce Management or None

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Standalone:
None (16) · No (627) · Yes (36)
productshort:
Draft:PEC-WFM (123) · PEC-WFM (122) · WID (39) · Draft:PEC-AD (32) · Draft:WID (32) · PEC-AD (30) · Draft:PEC-REP (26) · PEC-REP (26) · Draft:Mixed (22) · Draft:PEC-GPA (21) · PEC-CAB (18) · Draft:PEC-CAB (18) · PEC-GPA (18) · Draft:PEC-DC (8) · Draft:PE-GPR (8) · Mixed (8) · PE-GPR (8) · PEC-DC (7) · Draft:PEC-GS (7) · Draft:Solution (7)
Other values:
Platform:
None (85) · Genesys Multicloud CX (2) · GenesysCloud (13) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (502) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (70) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (14) · No (660) · Yes (5)
Role: (Click arrow to add another value)
DisplayName:
Getting Started (6) · Performance Alerts View (4) · Create and update users and roles (4) · Configuration (4) · Activity History (4) · Performance (4) · Click-to-Dial (4) · Gplus Adapter for Salesforce (v9) (4) · Performance Intra-Day View (4) · Performance Monitor View (4) · Accessibility (4) · Localize widgets and services (4) · Calendar (4) · What-If Window (4) · Agent Assist tab (4) · The Settings menu (4)
Other values:
TocName:
None (56) · Getting Started (6) · What-If Window (4) · Click-to-Dial (4) · The Settings menu (4) · Calendar (4) · Gplus Adapter for Salesforce (v9) (4) · Performance Intra-Day View (4) · Performance Alerts View (4) · Performance (4) · Overview (4) · Create and update users and roles (4) · Performance Monitor View (4) · Configuration (4) · Activity History (4) · Localize widgets and services (4)
Other values:
Dimension:
None (651) · ADResponse (4) · ADResponses (2) · CallbackClickToCall (6) · Journey (2) · RealTime (14)
Product:
None (28) · Administrator (5) · Agent (2) · Agent folder (1) · Agent Setup (6) · Agent Workspace (62) · Callback (36) · Co-Browse (10) · Designer (4) · Developer (7) · Digital Channels (16) · Email (2) · Event Stream (1) · Genesys Agent Assist (2) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (15) · Genesys Softphone (13) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (39) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (4) · Outbound (CX Contact) (2) · Reporting (52) · Solutions (11) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (4) · Voicemail (2) · WebRTC (2) · Widgets (71) · Workforce Management (243)
Manual:
Supervisor (162) · Agent (129) · Administrator (85) · RT (42) · SDK (36) · Deployment (36) · None (34) · Developer (26) · SupervisorHelp (13) · ETLRef (12) · Help (12) · GCAPI (8) · Admin (7) · ManageCC (6) · SCAPI (6) · DCPEGuide (5) · VMPEGuide (5) · GCXIPEGuide (4) · GCDeveloper (3) · GWSPEGuide (3)
Other values:
Application: (Click arrow to add another value)
UseCase:
None (674) · BO02 (1) · BO02, BO03 (2) · CE31, CE41, EE31 (2)
PEPageType:
None (635) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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