Drilldown: Article

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Article > Role : Administrator, Agent, Developer, Supervisor or Other & Application : Agent Workspace, Agent Setup, Digital Channels or IVR Administration or Workforce Management or None

Use the filters below to narrow your results.

Standalone:
None (10) · No (570) · Yes (40)
productshort:
Draft:PEC-WFM (123) · PEC-WFM (122) · WID (39) · Draft:PEC-AD (32) · Draft:WID (32) · PEC-AD (30) · Draft:Mixed (22) · Draft:PEC-GPA (20) · PEC-GPA (17) · PEC-REP (9) · Draft:PEC-REP (9) · PE-GPR (8) · Mixed (8) · PEC-IVR (8) · Draft:PEC-IVR (8) · Draft:PE-GPR (8) · Draft:Solution (7) · Draft:PEC-GS (7) · Draft:PEC-DC (7)
Other values:
Platform:
None (81) · Genesys Multicloud CX (2) · GenesysCloud (13) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (447) · GenesysEngage-cloud, PureConnect, GenesysCloud (1) · GenesysEngage-onpremises (70) · GenesysEngagecloud (2) · PureConnect, GenesysCloud, GenesysEngage-cloud (2)
ComingSoon:
None (18) · No (597) · Yes (5)
Role: (Click arrow to add another value)
DisplayName:
Getting Started (6) · Performance Monitor View (4) · Performance (4) · Performance Intra-Day View (4) · Localize widgets and services (4) · The Settings menu (4) · Create and update users and roles (4) · Calendar (4) · Agent Assist tab (4) · Accessibility (4) · Performance Alerts View (4) · What-If Window (4) · Click-to-Dial (4) · Gplus Adapter for Salesforce (v9) (4) · Activity History (4) · Configuration (4)
Other values:
TocName:
None (56) · Getting Started (6) · Performance Intra-Day View (4) · Performance (4) · Overview (4) · Performance Monitor View (4) · Calendar (4) · Gplus Adapter for Salesforce (v9) (4) · Click-to-Dial (4) · Configuration (4) · Localize widgets and services (4) · What-If Window (4) · The Settings menu (4) · Create and update users and roles (4) · Activity History (4) · Performance Alerts View (4)
Other values:
Dimension:
None (612) · ADResponse (4) · ADResponses (2) · Journey (2)
Product:
None (27) · Administrator (5) · Agent (4) · Agent folder (1) · Agent Setup (2) · Agent Workspace (62) · Callback (2) · Co-Browse (10) · Designer (4) · Developer (7) · Digital Channels (14) · Email (2) · Event Stream (1) · Genesys Agent Assist (2) · Genesys Authentication (3) · Genesys Multicloud CX Mixed Mode (12) · Genesys Multicloud CX Private Edition (2) · Genesys Predictive Routing (15) · Genesys Softphone (13) · Genesys Voice Platform (2) · Genesys Web Services and Applications (2) · Gplus Adapter for Salesforce (37) · Gplus Adapter for WFM (1) · Intelligent Workload Distribution (9) · Interaction Server (2) · Internal Content Administration (4) · IVR Administration (16) · Outbound (CX Contact) (2) · Reporting (18) · Solutions (11) · System-Level Documentation (2) · Telemetry Service (2) · Universal Contact Service (2) · Voice Microservices (4) · Voicemail (2) · WebRTC (2) · Widgets (71) · Workforce Management (243)
Manual:
Supervisor (162) · Agent (129) · Administrator (61) · None (38) · SDK (36) · Deployment (36) · Developer (26) · SupervisorHelp (13) · Help (12) · ETLRef (12) · GVP (8) · GCAPI (8) · SCAPI (6) · Admin (6) · DCPEGuide (5) · VMPEGuide (5) · GCXIPEGuide (4) · GWSPEGuide (3) · GCDeveloper (3)
Other values:
Application: (Click arrow to add another value)
UseCase:
None (613) · BO02 (1) · BO02, BO03 (2) · CE09,CE10 (2) · CE31, CE41, EE31 (2)
PEPageType:
None (576) · 55cef4ff-9306-4313-8fd8-377282a38478 (44)

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