View table: Test_Capabilities

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Table structure:

  • CATEGORY - String
  • NAME - String
  • DESCRIPTION - Wikitext
  • FEATURE_LEVEL_GEC_AZURE - String
  • STATUS_GEC_AZURE - String
  • STATUS_GEC_AWS - String
  • TIME_EAP_GEC_AZURE - String
  • TIME_PA_GEC_AZURE - String
  • NOTES - String
  • CAPABILITY_AZURE - String
  • CAPABILITY_AWS - String

This table has 89 rows altogether.

Page CATEGORY NAME DESCRIPTION FEATURE LEVEL GEC AZURE STATUS GEC AZURE STATUS GEC AWS TIME EAP GEC AZURE TIME PA GEC AZURE NOTES CAPABILITY AZURE CAPABILITY AWS
User:Jose.druker@genesys.com/GEC DELTA MATRIX Agent Scripting PM provides two-sentence description 1. CAPABILITY 3. PLANNED 2. PM-CONTROLLED 1Q21 1Q21 Genesys Universal Scripting – PS Asset Agent Scripting
User:Jose.druker@genesys.com/GEC DELTA MATRIX Agent SSO / SAML 2.0 Integration w/ External IDP PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 1. Standard Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn _Platform, Portal -- available ONE login Agent SSO / SAML 2.0 Integration w/ External IDP
User:Jose.druker@genesys.com/GEC DELTA MATRIX Callback PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Callback
User:Jose.druker@genesys.com/GEC DELTA MATRIX Chatbots PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED Chatbots
User:Jose.druker@genesys.com/GEC DELTA MATRIX Customer surveys PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Customer surveys
User:Jose.druker@genesys.com/GEC DELTA MATRIX Designer PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Designer Designer
User:Jose.druker@genesys.com/GEC DELTA MATRIX Designer Flowchart UI PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 3. PLANNED Included into Designer as a feature _Designer Designer Flowchart UI
User:Jose.druker@genesys.com/GEC DELTA MATRIX Designer Visual IVR PM provides two-sentence description 1. CAPABILITY 0. NA 3. PLANNED _NA Designer Visual IVR
User:Jose.druker@genesys.com/GEC DELTA MATRIX Designer w/analytics PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Designer w/analytics Designer w/analytics
User:Jose.druker@genesys.com/GEC DELTA MATRIX Device Management PM provides two-sentence description 2. USE CASE 0. NA 1. STANDARD _NA Device Management
User:Jose.druker@genesys.com/GEC DELTA MATRIX Employee Performance (WE03) PM provides two-sentence description Vadim D
User:Jose.druker@genesys.com/GEC DELTA MATRIX Employee Performance (WE03) PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-Controlled Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud
User:Jose.druker@genesys.com/GEC DELTA MATRIX Enterprise IVR PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. Standard Enterprise IVR
User:Jose.druker@genesys.com/GEC DELTA MATRIX External LDAP Authentication PM provides two-sentence description 1. CAPABILITY _BD 1. Standard _TBD External LDAP Authentication
User:Jose.druker@genesys.com/GEC DELTA MATRIX External Task Routing PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED External Task Routing
User:Jose.druker@genesys.com/GEC DELTA MATRIX GCXI historical reporting PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD GCXI historical reporting GCXI historical reporting
User:Jose.druker@genesys.com/GEC DELTA MATRIX Genesys Engage API: Provisioning PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 2. PM-Controlled _GWS API Genesys Engage API: Provisioning
User:Jose.druker@genesys.com/GEC DELTA MATRIX Genesys Engage APIs: Statistics PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 2. PM-Controlled _GWS API Genesys Engage APIs: Statistics
User:Jose.druker@genesys.com/GEC DELTA MATRIX Genesys Engage APIs: Workspace API / Voice, Chat PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 2. PM-Controlled incl, SOW-145 _GWS API Genesys Engage APIs: Workspace API / Voice, Chat
User:Jose.druker@genesys.com/GEC DELTA MATRIX Gplus Adapter for Microsoft Dynamics 365 PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED Gplus Adapter for Microsoft Dynamics 365
User:Jose.druker@genesys.com/GEC DELTA MATRIX GPlus Adapter for Salesforce PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD GPlus Adaptor for Salesforce
User:Jose.druker@genesys.com/GEC DELTA MATRIX Gplus Adapter for ServiceNow PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED Gplus Adapter for ServiceNow
User:Jose.druker@genesys.com/GEC DELTA MATRIX Gplus Adapters for WFM PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED Gplus Adapters for WFM
User:Jose.druker@genesys.com/GEC DELTA MATRIX Group Voice Mail PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Group Voice Mail
User:Jose.druker@genesys.com/GEC DELTA MATRIX GWS API PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED GWS API
User:Jose.druker@genesys.com/GEC DELTA MATRIX Historical Data Feed PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Historical Data Feed Historical Data Feed
User:Jose.druker@genesys.com/GEC DELTA MATRIX In-browser WebRTC Support PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 2. PM-Controlled _WWE In-browser WebRTC Support
User:Jose.druker@genesys.com/GEC DELTA MATRIX Inbound Voice PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Inbound Voice
User:Jose.druker@genesys.com/GEC DELTA MATRIX Inbound Voice IVR - TTS PM provides two-sentence description 3. FEATURE 3. PLANNED 1. Standard _NA 3Q21 Nuance TTS _Enterprise IVR Inbound Voice IVR - TTS
User:Jose.druker@genesys.com/GEC DELTA MATRIX Inbound Voice IVR – ASR PM provides two-sentence description 3. FEATURE 3. PLANNED 1. Standard _NA 3Q21 Nuance ASR _Enterprise IVR Inbound Voice IVR – ASR
User:Jose.druker@genesys.com/GEC DELTA MATRIX Interaction Recording PM provides two-sentence description 1. CAPABILITY 0. NA 2. PM-Controlled .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers =_NA Interaction Recording
User:Jose.druker@genesys.com/GEC DELTA MATRIX IVR PaaS PM provides two-sentence description 1. CAPABILITY 3. PLANNED 1. Standard IVR PaaS IVR PaaS
User:Jose.druker@genesys.com/GEC DELTA MATRIX IVR PaaS w/Intelligent Automation PM provides two-sentence description 2. USE CASE 0. NA 1. Standard _IVR_PaaS IVR PaaS w/Intelligent Automation
User:Jose.druker@genesys.com/GEC DELTA MATRIX IVR Recording PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 1. Standard _Enterprise IVR IVR Recording
User:Jose.druker@genesys.com/GEC DELTA MATRIX Mobile Callback (GES Callback)* PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 2. PM-CONTROLLED _Callback Mobile Callback (GES Callback)*
User:Jose.druker@genesys.com/GEC DELTA MATRIX Mobile Click-to-Call PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 2. PM-CONTROLLED _TBD Mobile Click-to-Call
User:Jose.druker@genesys.com/GEC DELTA MATRIX Native Softphone w/SIP PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Native Softphone w/SIP
User:Jose.druker@genesys.com/GEC DELTA MATRIX Native Softphone w/WebRTC PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Native Softphone w/WebRTC
User:Jose.druker@genesys.com/GEC DELTA MATRIX Open-Internet-Connected Agents* PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 3. Planned _Default config Open-Internet-Connected Agents*
User:Jose.druker@genesys.com/GEC DELTA MATRIX Personal Voice Mail PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Personal Voice Mail
User:Jose.druker@genesys.com/GEC DELTA MATRIX Pulse real-time reporting PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Pulse real-time reporting Pulse real-time reporting
User:Jose.druker@genesys.com/GEC DELTA MATRIX Quality Assurance and Compliance (WE01) PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-Controlled Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 Quality Assurance and Compliance (WE01)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Quality Management PM provides two-sentence description 1. CAPABILITY 0. NA 2. PM-Controlled . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers _NA Quality Management
User:Jose.druker@genesys.com/GEC DELTA MATRIX Recording Connector – Assisted Service PM provides two-sentence description 1. CAPABILITY 3. PLANNED 0. NA 1Q21 TBD Integration with 3rd party recording solutions Recording Connector – Assisted Service
User:Jose.druker@genesys.com/GEC DELTA MATRIX Recording Connector – Self-Service PM provides two-sentence description 1. CAPABILITY 3. PLANNED 0. NA 1Q21 TBD Integration with 3rd party recording solutions Recording Connector – Self-Service
User:Jose.druker@genesys.com/GEC DELTA MATRIX Resource Management (WE02) PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-Controlled Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 Resource Management (WE02)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Screen Capture PM provides two-sentence description 1. CAPABILITY 0. NA 2. PM-Controlled Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers _NA Screen Capture
User:Jose.druker@genesys.com/GEC DELTA MATRIX Speech Analytics (GIA) PM provides two-sentence description 1. CAPABILITY 0. NA 2. PM-Controlled Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS _NA Speech Analytics (GIA)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Voicebots PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-Controlled Voicebots
User:Jose.druker@genesys.com/GEC DELTA MATRIX WebRTC Media Service* PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 2. PM-CONTROLLED _WWE, _SIP Phone WebRTC Media Service*
User:Jose.druker@genesys.com/GEC DELTA MATRIX Workforce Management PM provides two-sentence description 1. CAPABILITY 0. NA 2. PM-Controlled Genesys Cloud Resource Management (WE02) package should be positioned for new customers _NA Workforce Management
User:Jose.druker@genesys.com/GEC DELTA MATRIX Workspace PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Workspace
User:Jose.druker@genesys.com/GEC DELTA MATRIX Workspace Toolkit PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED Workspace Toolkit Workspace Toolkit
User:Jose.druker@genesys.com/GEC DELTA MATRIX _Advanced Chat PM provides two-sentence description Mobile Chat Vadim D
User:Jose.druker@genesys.com/GEC DELTA MATRIX AI Agent Assist PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED Agent Assist
User:Jose.druker@genesys.com/GEC DELTA MATRIX AI Dialog Engine NLU PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 2. PM-CONTROLLED _ChatBot, _VoiceBot Dialog Engine NLU
User:Jose.druker@genesys.com/GEC DELTA MATRIX AI Knowledge Management PM provides two-sentence description 1. CAPABILITY 3. PLANNED 3. PLANNED Knowledge Management
User:Jose.druker@genesys.com/GEC DELTA MATRIX AI Predictive Engagement PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-CONTROLLED Predictive Engagement
User:Jose.druker@genesys.com/GEC DELTA MATRIX AI Predictive Engagement Salesforce & Marketo Integration PM provides two-sentence description 1. CAPABILITY 0. NA 3. PLANNED _NA Predictive Engagement Salesforce & Marketo Integration
User:Jose.druker@genesys.com/GEC DELTA MATRIX AI Predictive Routing PM provides two-sentence description 1. CAPABILITY 3. PLANNED 2. PM-CONTROLLED NA 1Q21 Predictive Routing
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Advanced Chat PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Advanced Chat
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Context Routing PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Included in the base seat Context Routing
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Email PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 3. Planned Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Email Classic PM provides two-sentence description 1. CAPABILITY 0. NA 2. PM-CONTROLLED Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. _NA Reactive Email
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Inbound MMS support PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 2. PM-CONTROLLED - verify Portico support in specific geo-regions _Inbound SMS, MMS Inbound MMS support
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Inbound SMS, MMS PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Inbound SMS, MMS Inbound SMS
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Intelligent Workload Distribution PM provides two-sentence description 1. CAPABILITY 2. PM-CONTROLLED 2. PM-Controlled Intelligent Workload Distribution
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Messaging PM provides two-sentence description 1. CAPABILITY 3. PLANNED 2. PM-Controlled 1Q21 1Q21 Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date Messaging
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Mobile Chat PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 1. STANDARD New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Reactive Chat PM provides two-sentence description 1. CAPABILITY 0. NA 2. PM-CONTROLLED Available to current Reactive Chat customers only _NA Reactive Chat
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Rich Media for Chatbots & Messaging PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 2. PM-CONTROLLED _Chatbot, _Messaging Rich Media for Chatbots & Messaging
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Social Engagement PM provides two-sentence description 1. CAPABILITY 3. PLANNED 2. PM-Controlled NA 1Q21 Social Engagement will be available when the rest of the suite is GA Social Engagement Social Engagement (Twitter, FB)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Digital Test Something 1. STANDARD 2. PM-CONTROLLED
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Custom/External Pre-Validation PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 1. Standard _Outbound Voice / agent assisted service Custom/External Pre-Validation
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound Analytics PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound TBD Outbound Analytics
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound Email PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound Email
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound List Export (SFTP) PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound List Export (SFTP)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound List Import (SFTP) PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound List Import (SFTP)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound notifications / IVR PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Outbound notifications / IVR
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound Restful API’s PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound Restful API’s
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound Short Message Service (SMS) PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound Short Message Service (SMS)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound Short Message Service (SMS) Aggregation PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound Short Message Service (SMS) Aggregation
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound Voice / agent assisted service PM provides two-sentence description 1. CAPABILITY 1. STANDARD 1. STANDARD Outbound Voice / agent assisted service
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) PM provides two-sentence description 2. USE CASE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP)
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound-Predictive PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound-Predictive
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound-Preview - Pull PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound-Preview - Pull
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound-Preview - Push PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound-Preview - Push
User:Jose.druker@genesys.com/GEC DELTA MATRIX Outbound Outbound-Progressive PM provides two-sentence description 3. FEATURE 4. CONSOLIDATED 1. STANDARD _Outbound Voice / agent assisted service Outbound-Progressive
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