View table: PEMetric

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Table structure:

  • IncludedServiceId - String
  • Metric - Wikitext
  • Type - String
  • Unit - String
  • Label - Wikitext
  • MetricDescription - Wikitext
  • SampleValue - String
  • UsedFor - String

This table has 2,184 rows altogether.

Page IncludedServiceId Metric Type Unit Label MetricDescription SampleValue UsedFor
AUTH/Current/AuthPEGuide/AUTHMetrics auth_auth_system_login_errors_total Counter
  • contactCenter – The contact center ID.
  • environment – The environment ID.
The number of system login errors, excluding expired passwords, incorrect user names and so on. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/AUTHMetrics auth_context_error_total Counter environment – The environment ID. The number of errors during Configuration Server context initialization. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/AUTHMetrics auth_cs_command_timeouts_total Counter environment – The environment ID. The number of Configuration Server command timeouts. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/AUTHMetrics auth_cs_connection_timeouts_total Counter environment – The environment ID. The number Configuration Server connection timeouts. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/AUTHMetrics auth_cs_protocol_errors_total Counter environment – The environment ID. The number of Configuration Server protocol timeouts. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/AUTHMetrics auth_saml_response_errors Counter contactCenter - The contact center ID. The number of Security Assertion Markup Language (SAML) errors. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/AUTHMetrics gws_responses_total Counter
  • Code - The response status code.
  • Group - The goup of response codes. The values are: 4xx,5xx
The number of responses grouped by HTTP code. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/AUTHMetrics psdk_conn_error_total Counter Environment – The environment ID. The number of errors that occurred when the Authentication Service connected to Configuration Servers. {{{UsedFor}}}
AUTH/Current/AuthPEGuide/ENVMetrics gws_responses_total Counter Number
  • Code - The HTTP response code, such as 500, 502, or 401.
  • Group - The group of the HTTP code, such as 4xx or 5xx.
Total count of HTTP responses with the specified code. 23 Errors
BDS/Current/BDSPEGuide/BDSMetrics bds_pod_processing_end Gauge Second The time in which the BDS cron job has ended its process. 1638538924 {{{UsedFor}}}
BDS/Current/BDSPEGuide/BDSMetrics bds_pod_processing_start Gauge Second The time in which the BDS cron job has started its process. 1638529175 {{{UsedFor}}}
BDS/Current/BDSPEGuide/BDSMetrics bds_processing_exit_code Gauge Exit code indicating whether the cron job has successfully started. Returns 0 if the cron job has started successfully, else returns a numeric value. 0 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics business_hours_requests_failures Counter Number of failed business hours requests since DAS is running. {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics business_hours_request_duration Histogram seconds Business hours requests latency in seconds, since DAS is running (provided for each CCID). 26 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics das_http_requests_total Counter Number of HTTP requests (provided for each request type and CCID). 40 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics das_http_request_duration_seconds Histogram seconds HTTP request latency in seconds (provided for each request type and CCID). 40 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics data_tables_requests_failures Counter Number of failed data table requests since DAS is running (provided for each CCID). 80 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics data_tables_request_duration Histogram seconds Data table requests latency in seconds, since DAS is running (provided for each CCID). 189 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics external_requests_duration Histogram seconds External requests latency in seconds, since DAS is running. {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics external_requests_failures Counter Number of failed external requests since DAS is running. {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics external_requests_timedout Counter Number of timed out external requests since DAS is running. {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics nginx_metric_errors_total Counter Number of nginx-lua-prometheus errors. 2 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics sdr_requests_received Counter Number of requests received since DAS is running (provided for each CCID). 1998352 {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics sdr_requests_rejected Counter Number requests rejected since DAS is running (provided for each CCID). {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics special_days_requests_failures Counter Number of failed special days requests since DAS is running. {{{UsedFor}}}
DES/Current/DESPEGuide/DAS Metrics special_days_request_duration Histogram seconds Special days requests latency in seconds, since DAS is running (provided for each CCID). 34 {{{UsedFor}}}
DES/Current/DESPEGuide/DES Metrics des_csp_violations_total Counter Number of CSP violations. 0 {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics auth_auth_system_login_errors_total Counter
  • contactCenter – The contact center ID.
  • environment – The environment ID.
The number of system login errors, excluding expired passwords, incorrect user names and so on. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics auth_context_error_total Counter environment – The environment ID. The number of errors during Configuration Server context initialization. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics auth_cs_command_timeouts_total Counter environment – The environment ID. The number of Configuration Server command timeouts. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics auth_cs_connection_timeouts_total Counter environment – The environment ID. The number Configuration Server connection timeouts. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics auth_cs_protocol_errors_total Counter environment – The environment ID. The number of Configuration Server protocol timeouts. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics auth_saml_response_errors Counter contactCenter - The contact center ID. The number of Security Assertion Markup Language (SAML) errors. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics gws_responses_total Counter
  • Code - The response status code.
  • Group - The goup of response codes. The values are: 4xx,5xx
The number of responses grouped by HTTP code. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/AUTHMetrics psdk_conn_error_total Counter Environment – The environment ID. The number of errors that occurred when the Authentication Service connected to Configuration Servers. {{{UsedFor}}}
Draft:AUTH/Current/AuthPEGuide/ENVMetrics gws_responses_total Counter Number
  • Code - The HTTP response code, such as 500, 502, or 401.
  • Group - The group of the HTTP code, such as 4xx or 5xx.
Total count of HTTP responses with the specified code. 23 Errors
Draft:BDS/Current/BDSPEGuide/BDSMetrics bds_pod_processing_end Gauge Second The time in which the BDS cron job has ended its process. 1638538924 {{{UsedFor}}}
Draft:BDS/Current/BDSPEGuide/BDSMetrics bds_pod_processing_start Gauge Second The time in which the BDS cron job has started its process. 1638529175 {{{UsedFor}}}
Draft:BDS/Current/BDSPEGuide/BDSMetrics bds_processing_exit_code Gauge Exit code indicating whether the cron job has successfully started. Returns 0 if the cron job has started successfully, else returns a numeric value. 0 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics business_hours_requests_failures Counter Number of failed business hours requests since DAS is running. {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics business_hours_request_duration Histogram seconds Business hours requests latency in seconds, since DAS is running (provided for each CCID). 26 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics das_http_requests_total Counter Number of HTTP requests (provided for each request type and CCID). 40 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics das_http_request_duration_seconds Histogram seconds HTTP request latency in seconds (provided for each request type and CCID). 40 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics data_tables_requests_failures Counter Number of failed data table requests since DAS is running (provided for each CCID). 80 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics data_tables_request_duration Histogram seconds Data table requests latency in seconds, since DAS is running (provided for each CCID). 189 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics external_requests_duration Histogram seconds External requests latency in seconds, since DAS is running. {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics external_requests_failures Counter Number of failed external requests since DAS is running. {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics external_requests_timedout Counter Number of timed out external requests since DAS is running. {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics nginx_metric_errors_total Counter Number of nginx-lua-prometheus errors. 2 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics sdr_requests_received Counter Number of requests received since DAS is running (provided for each CCID). 1998352 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics sdr_requests_rejected Counter Number requests rejected since DAS is running (provided for each CCID). {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics special_days_requests_failures Counter Number of failed special days requests since DAS is running. {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DAS Metrics special_days_request_duration Histogram seconds Special days requests latency in seconds, since DAS is running (provided for each CCID). 34 {{{UsedFor}}}
Draft:DES/Current/DESPEGuide/DES Metrics des_csp_violations_total Counter Number of CSP violations. 0 {{{UsedFor}}}
Draft:GVP/Current/GVPPEGuide/GVP MCP Metrics gvp_mcp_log_parser_eror_total Gauge Unsigned32 Used for alerting for various errors based on MCP log parsing. Errors are indexed by LogID's. 35929 Errors
Draft:GVP/Current/GVPPEGuide/GVP MCP Metrics mcpSipCurrentInboundSessions Gauge Unsigned32 MCP Current Inbound Sessions 3 Traffic
Draft:GVP/Current/GVPPEGuide/GVP MCP Metrics mcpSipPeakInboundSessions Gauge Unsigned32 MCP Peak Inbound Sessions 100 Traffic
Draft:GVP/Current/GVPPEGuide/GVP MCP Metrics mcpSipTotalInboundSessions Gauge Unsigned32 MCP Total Inbound Sessions 9000 Traffic
Draft:GVP/Current/GVPPEGuide/GVP MCP Metrics mcpStatus Gauge 0/1 MCP is RUNNING or not 1 Information
Draft:GVP/Current/GVPPEGuide/GVP Service Discovery Metrics sdServiceCounter Gauge Unsigned32 Consul and Configserver Sync Check Counter 131 Useful for checking if SD is stuck or there is any deadlock
Draft:GVP/Current/GVPPEGuide/GVP Service Discovery Metrics sdServiceLastRun Gauge Unix Time Last Time When Consul and Configserver Sync Check has Run 1634071196.054 Useful for checking if SD is stuck or there is any deadlock
Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics rsDequeueCount Counter Counter64 Used to get dequeue value of the message queue.

(rsDequeueCount{gvpConfigDBID="172",rsQueueIndex="1"} )

0 Traffic
Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics rsEnqueueCount Counter Counter64 Used to get enqueue value of the message queue.

(rsEnqueueCount{gvpConfigDBID="172",rsQueueIndex="1"})

4 Traffic
Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics rsQueueName Gauge DisplayString The name of the message queue

(rsQueueName{gvpConfigDBID="172",rsQueueIndex="1",rsQueueName="rs.queue.remote_cdr.rm"}

1 Information
Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics rsQueueSize Gauge Unsigned32 Used to get the size of the message queue.

(rsQueueSize{gvpConfigDBID="172",rsQueueIndex="1"} )

1 Traffic
Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics rsUptime Gauge Unsigned32 The time (in hundredths of a second) since the RS was started. 30619972 Information
Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics rmPRActiveCalls Gauge Unsigned32 GVP_RM_PhysicalResourceTable.ActiveCalls: Number of calls that currently are handled by the resource.

(rmPRActiveCalls{gvpConfigDBID="174",rmPRName="mcp-10.206.5.89"})

Traffic
Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics rmPRStatus Gauge DisplayString GVP_RM_PhysicalResourceTable.Status: Current state of the resource

(rmPRStatus{gvpConfigDBID="174",rmPRName="mcp-10.206.5.89",rmPRStatus="AVAILABLE"})

1 Information
Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics rmPRTotalCalls Gauge Unsigned32 GVP_RM_PhysicalResourceTable.TotalCalls: Total number of calls that have been handled by this resource since it was connected to RM. (rmPRTotalCalls{gvpConfigDBID="174",rmPRName="mcp-10.206.5.89"}) 150 Traffic
Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics rmTenantCurrentInboundCalls Gauge Unsigned32 Number of active inbound calls that use this tenant. 2 Traffic
Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics rmTenantPeakCalls Gauge Maximum number of concurrent calls to this Tenant since it became active 10 Traffic
Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics rmTotal4xxInviteSent Gauge Unsigned32 Number of 4xx that were received for INVITE sent by RM 10 Error
Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics rmTotal5xxInviteSent Gauge Unsigned32 Number of 5xx that were received for INVITE sent by RM 514 Error
Draft:GWS/Current/GWSPEGuide/GWSMetrics gws_responses_total Counter Number
  • code - The HTTP response code, such as 500, 502, or 401.
  • group - The group of the HTTP code, such as 4xx or 5xx.
Total count of HTTP responses with the specified code. 23 Errors
Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics gws_app_workspace_events Gauge Number
  • tenantName - The name of the tenant.
  • metricName - The name of the metric. Possible values: count
  • type - The type of event. Possible values: incoming or outgoing
  • category - The functional area the event belongs to. For example voice or chat.
  • eventName - The name of the event. For example, EventError.
  • eventDetail - Specific details about the event.
Metrics for event publication. 39 {{{UsedFor}}}
Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics gws_app_workspace_requests Gauge Number
  • tenantName - The name of the tenant.
  • metricName - The name of the metric. Possible values: count or avg_duration
  • type - The type of API request. Possible values: incoming or outgoing
  • category - The functional area the API request belongs to. For example, session, voice, config, or chat.
  • statusCode - The HTTP status code.
Metrics for API requests. 23 {{{UsedFor}}}
Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics gws_app_workspace_server_activity Gauge Number
  • metricName - The name of the metric, which can have the following values:
    • pending_session_cleanup_count - The number of sessions pending cleanup.
    • redis_error_count - The number errors from Redis.
    • cometd_active_user_count - The current number of active users by CometD connection.
Metrics for server activity. 71 {{{UsedFor}}}
Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics gws_app_workspace_tenants Gauge Number
  • tenantName - The name of the tenant.
  • metricName - The name of the metric, which can have the following values:
    • active_users - The number of active users.
    • pending_cleanup - The number of users pending cleanup.
    • platform_logouts - The number of users logged out due to session cleanup.
    • platform_cometd_disconnects - The number of CometD disconnects between the Workspace Service and GWS platform services.
Metrics for tenant activity. 53 {{{UsedFor}}}
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_all_instructions_received_total Counter Amount None Indicates the total number of instructions (of any type) received from ORS service.
Workload, Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_configuration_fetch_errors_total Counter Amount None Indicates the total number of error occurred while fetching configuration from Configuration Service. Error
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_configured_strategies_current Gauge Amount None Indicates the number of the strategies read from configuration for which interactions should be pulled. Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_instructions_processed_by_ixn_current Gauge Amount None Indicates the number of routing instructions currently being processed by IXN Server. Workload
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_instructions_processing_queue_concurrency_limit Gauge Amount None Indicates the maximum number of routing instructions that can be processed in parallel. n/a
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_instructions_processing_queue_size Gauge Amount type. See the metric description for more details. Indicates the number of instructions received from ORS currently being processed.

Label descriptions:

type - The type of the instruction. It takes values "isp_request" - routing instruction and "ixn_ping" - reply to health check message.

Workload, Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_interactions_placed_back_total Counter Amount reason, strategy. See the metric description for more details. Indicates the total number of times an interaction was placed back in queue.

Label descriptions:

  • reason - The reason of placing back in queue. It takes values:
    "StrategyOldQueueRequest" - Strategy explicitly requested to place to valid queue with name (not "BACK") matching the name of queue interaction was pulled from. Set by ORS.
    "StrategyBackRequest" - Strategy requested placing interaction "BACK" explicitly. Set by ORS.
    "Implicit" - Strategy did nothing and ORS places interaction back cause there are no instructions for it. Set by ORS.
    "Error" - ORS places interaction back into queue due to some error regardless of the error source be it strategy itself or any other reason. Set by ORS.
    "SubmitError" - IXN Node failed to send interaction to ORS and places it back into queue.
    "Unknown" - The reason was not specified by ORS.
  • strategy - The strategy which routed interactions.
Workload, Error, ORS Error
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_interactions_pulled_total Counter Amount strategy. See the metric description for more details. Indicates the total number of the interactions pulled for the specific strategy.

Label descriptions:

strategy - The name of the strategy for which interactions are pulled.

Workload, Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_last_fetched_configuration_timestamp Gauge Timestamp None Indicates the last time the configuration was successfully fetched from Configuration Service as the number of seconds since January 1 1970 UTC. Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_pull_request_total Counter Amount strategy. See the metric description for more details. Indicates the total number of RequestPull requests successfully completed by InteractionServer.

Label descriptions:

strategy - The strategy for which interactions are pulled.

Workload, Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_redis_client_errors_total Counter Amount redis_client. See the metric description for more details. Indicates the total number of errors occurred on Redis client.

Label descriptions:

redis_client - The Redis client instance for which the metric is present. It takes values "reader" and "writer".

Error
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_redis_client_node_errors_total Counter Amount redis_client, node. See the metric description for more details. Indicates the total number of errors occurred on individual nodes of Redis client (in singleton mode matches to ixnnode_redis_client_errors_total).

Label descriptions:

  • redis_client - The Redis client instance for which the metric is present. It takes values "reader" and "writer".
  • node - The node of Redis server for which the metric is present as "host:port".
Error
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_redis_client_node_status Gauge Status redis_client, node. See the metric description for more details. Indicates the status of connection to individual nodes of Redis server (in singleton mode matches to ixnnode_redis_client_status).

Label descriptions:

  • redis_client - The Redis client instance for which the metric is present. It takes values "reader" and "writer".
  • node - The node of Redis server for which the metric is present as "host:port".

Value:

0 - Ready

1 - Not Ready

2 - Wait (so far there have been no connection attempts)

Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_redis_client_status Gauge Status redis_client. See the metric description for more details. er". Indicates the status of Redis client.

Label descriptions:

redis_client - The Redis client instance for which the metric is present. It takes values "reader" and "writer".

Value:

0 - Not Ready

1 - Ready

Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_redis_commands_completed_total Counter Amount redis_client, command. See the metric description for more details. Indicates the total number of successfully completed redis commands.

Label descriptions:

  • redis_client - The Redis client instance for which the metric is present. It takes values "reader" and "writer".
  • command - The Redis command for which the metric is present. It takes values "xadd", "xread", "xdel".
Workload, Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_redis_commands_failed_total Counter Amount redis_client, command. See the metric description for more details. Indicates the total number of failed redis commands.

Label desriptions:

  • redis_client - The Redis client instance for which the metric is present. It takes values "reader" and "writer".
  • command - The Redis command for which the metric is present. It takes values "xadd", "xread", "xdel".
Error
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_route_request_failed_total Counter Amount strategy. See the metric description for more details. Indicates the total number of route requests failed to send to ORS.

Label descriptions:

strategy - The strategy to which requests are sent.

Error
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_route_request_sent_total Counter Amount strategy. See the metric description for more details. Indicates the total number of route requests successfully sent to ORS.

Label descriptions:

strategy - The strategy to which requests are sent.

Workload, Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_routing_instructions_received_total Counter Amount strategy, type. See the metric description for more details. Indicates the total number of received routing instructions.

Label descriptions:

  • strategy - The name of the strategy for which routing instructions is received.
  • type - The type of the instruction. It takes values "terminal" and "non-terminal". Terminal instructions are RequestDeliver, RequestPlaceInQueue, RequestPlaceInWorkbin, RequestStopProcessing.
Workload, Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_routing_sessions_current Gauge Amount None Indicates the current number of the routing sessions in routing. Workload
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_rq_client_status Gauge Status rq_node. See the metric description for more details. Indicates the status of connection to RQ Service nodes.

Label descriptions:

rq_node - RQ Service node for which the metric is present.

Operability
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics ixnnode_rq_requests_failed_total Counter Amount type. See the metric description for more details. Indicates the total number of failed requests to RQ Service.

Label descriptions:

type - The type of the failed requests. It takes values "isp_event" - interaction protocol evnts and "ixn_ping" - health check messages.

Error

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