View table: KVP
Table structure:
- KVP - Text
- KVPDesc - Wikitext
- KVPType - Text
- KVPDefault - Wikitext
- KVPValid - Wikitext
- mapsTo - Text
- mandatoryForGIM - Text
- introduced - Text
- modified - Text
- discontinued - Text
- KVPCategory - Text
- alwaysAttached - Text
This table has 83 rows altogether.
Page | KVP | KVPDesc | KVPType | KVPDefault | KVPValid | mapsTo | mandatoryForGIM | introduced | modified | discontinued | KVPCategory | alwaysAttached |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | ADDED_TS | UTC timestamp, indicating the date and time when the record was added as inherited from the T-Server TEvent. | INT | no default value | any valid UTC timestamp | GPM_FACT.ADDED_TS | yes | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | CALLID | Value of AttributeCallUUID for the interaction. | CHAR(32) | a valid CALLID | GPM_FACT.MEDIA_SERVER_IXN_GUID | yes | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | CustomerID | The GPRIxnCleanup subroutine takes this KVP from user data attached to the interaction, and passes it to the Genesys Historical Reporting solution in the EventUserEvent event. GPR does not generate this KVP. | Postgres: varchar(255); Oracle: VARCHAR2(255 CHAR); Microsoft SQL: varchar(255)/nvarchar(255) | IRF_USER_DATA_GEN_1.CUSTOMER_ID | 9.0.016.00 | |||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmAdjustedAgentScore | The final agent score used to route the associated interaction to the selected agent. This score is calculated from the gpmAgentScore combined with any agent occupancy factor. | FLOAT | 0 | any non-negative float value | GPM_FACT.ADJUSTED_SCORE | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmAgentDBID | Optional. The DBID of the agent to whom the interaction was routed. | INT | no default value | RESOURCE_.RESOURCE_CFG_DBID (referenced through GPM_FACT.RESOURCE_KEY) | |||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmAgentRank | The rank of the agents in the target group, based on agent scores sorted in descending order. | SHORT | 0 | 0, any positive integer | GPM_FACT.AGENT_RANK | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmAgentScore | The score of the agent to whom the interaction was routed. | FLOAT | 0 | any non-negative float value | GPM_FACT.AGENT_SCORE | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmCustomerFound | Indicates whether features from the customer record specified in the routing strategy were successfully retrieved from the Customer Profile schema uploaded to the AI Core Services and used to calculate agent scores. | Enum | unknown | 0 (= No), 1 (= Yes), unknown | GPM_RESULT.CUSTOMER_FOUND (referenced through GPM_FACT.GPM_RESULT_KEY) | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmDefaultAgentScore | This default agent score for the associated interaction. The value is the outcome, for this interaction, of the setting specified in the default-agent-score configuration option. | FLOAT | 0 | any non-negative float value | GPM_FACT.DEFAULT_SCORE | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmDefaultScoredAgents | The number of agents assigned the default score for the associated interaction. | INT | 0 | 0, any positive integer | GPM_FACT.DEFAULT_SCORES_COUNT | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmDefaultScoreUsed |
|
INT | 0 | 0, 1 | GPM_FACT.DEFAULT_SCORE_USED | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmDeploymentType | The URS Strategy Subroutines read the value for this KVP from the deployment-type configuration option, which is set once, when a new Predictive Routing account is initially configured. Note: This KVP is not currently stored as a separate column in the Genesys Info Mart database. It can be accessed from the score_log file using the GPR API. |
N/A | hybrid | hybrid, cloud | N/A | 9.0.017.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmFinalScoreThreshold | The final threshold value used to route the associated interaction to the selected agent. The routing strategy calculates the value from the configured score threshold combined with values resulting from any agent holdout options. | INT | 0 | any integer | GPM_FACT.FINAL_SCORE_THRESHOLD | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmGlobalScore | The mean score calculated for an interaction using the Global Model. | FLOAT | 0 | any non-negative float value | GPM_FACT.GLOBAL_SCORE | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmGlobalScoreCount | Describes the number of agent scores returned for an interaction using a GLOBAL model. | INT | 0 | 0, any positive integer | GPM_FACT.GLOBAL_SCORES_COUNT | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmInitialScoreThreshold | The initial threshold value used for the interaction, taken from the value set in the score-base-threshold configuration option. | INT | 0 | any integer | GPM_FACT.INITIAL_SCORE_THRESHOLD | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmMaxScore | The score of the best-matching agent in the target group. | FLOAT | 0 | any non-negative float value | GPM_FACT.MAX_SCORE | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmMedianScore | The median score for the target group of agents to which the agent who received the interaction belongs. | FLOAT | 0 | any non-negative float value | GPM_FACT.MEDIAN_SCORE | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmMessage | The message that displays when the Predictive Routing result reported in the gpmResult KVP is an error. | CHAR(255) | no default value | GPM_FACT.MESSAGE | |||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmMinScore | The score of the worst-matching agent in the target group. | FLOAT | 0 | any non-negative float value | GPM_FACT.MIN_SCORE | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmMode | The mode in which Predictive Routing is operating, as specified by the prr-mode configuration option. For information about turning predictive routing off, see Turn Off Predictive Routing. | Enum | unknown | prod, off, dry-run, ab-test-time-sliced, unknown | GPM_RESULT.GPM_MODE (referenced through GPM_FACT.GPM_RESULT_KEY) | 9.0.015.00 - The value <tt>off</tt> was added. | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmModel | The name of the Model used to calculate agent scores for the interaction. | CHAR(255) | unknown | The name of any Model in your environment | GPM_MODEL.MODEL (referenced through GPM_FACT.GPM_MODEL_KEY) | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmModelId | The UUID of the Model used to calculate agent scores for the interaction. | CHAR(24) | unknown | The ID for any Model in your environment | GPM_MODEL.MODEL_ID (referenced through GPM_FACT.GPM_MODEL_KEY) | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmPredictor | The name of the Predictor. If an error is encountered, the section name specified in the Predictive_Route_DataCfg Transaction List object is used as the Predictor name. | CHAR(255) | unknown | The name of any Predictor in your environment | GPM_PREDICTOR.PREDICTOR (referenced through GPM_FACT.GPM_PREDICTOR_KEY) | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmPredictorId | The UUID of the Predictor used for scoring. | CHAR(24) | unknown | The ID for any Predictor in your environment | GPM_PREDICTOR.PREDICTOR_ID (referenced through GPM_FACT.GPM_PREDICTOR_KEY) | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmPredictorType | Describes whether the applied predictor is used for Sales KPI or Service KPI. | CHAR[32] | unknown | Sales, Service | GPM_DIM1.PREDICTOR_TYPE | 9.0.016.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmPriorityIncrement | If the value is 0, the priority of the interaction did not increase above the configured base_priority value. If the value is 1, the priority of the interaction did increase above the configured base_priority and, as a result, the selected agent was not verified for the expected threshold score. Note: This KVP is not currently stored as a separate column in the Genesys Info Mart database. It can be accessed from the score_log file using the GPR API. |
N/A | 0 | 0,1 | N/A | 9.0.016.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmPriorityIncrement | Specifies whether the priority of the interaction was increased above the configured base priority value. If set to 0, the interaction was routed at the base priority. If the value for this KVP is 1, the priority was incremented above the base priority and, as a result, the selected agent was not verified for the expected threshold score.
|
CHAR[32] | 0 | 0, 1 | Not mapped | 9.0.016.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmResult | The result of Predictive Routing processing. If there is an error, the gpmMessage KVP contains the error message.
|
Enum | no default value | 1–17 | GPM_RESULT.GPM_RESULT (referenced through GPM_FACT.GPM_RESULT_KEY) | yes | 9.0.015.00 - The values 12, 13, 14, and 15 were added. 9.0.018.00 - The value 16 was added. 9.0.018.01 - The value 17 was added. | ||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmRouteAttemptId | The sequence number of the attempt to route an interaction using Predictive Routing. The value of this KVP is incremented each time the ActivatePredictiveRouting subroutine is called by the strategy, starting from 1. | INT | 0 | integers starting from 1 | GPM_FACT.ROUTE_ATTEMPT_ID | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmRoutingMethod | Reserved for future use. | CHAR[32] | unknown | GPM_DIM1.ROUTING_CRITERIA | 9.0.015.00 | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmScoreAboveMedian | Indicates whether the score for the selected agent was better than the median score for the target group. | Enum | unknown | 0 (no), 1 (yes), unknown | GPM_FACT.SCORE_ABOVE_MEDIAN | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmStatus | Indicates the scenario under which the interaction was processed. For more information about the scenarios, see Routing Scenarios Using GPR. | Enum | unknown | agent-surplus, call-surplus, unknown | GPM_RESULT.GPM_STATUS (referenced through GPM_FACT.GPM_RESULT_KEY) | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmSuitableAgentsCount | The number of agents who had scores greater than or equal to the initial threshold value when the scoring response was received. | INT | 0 | 0, any positive integer | GPM_FACT.SUITABLE_AGENTS_COUNT | 9.0.015.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmTargetSize | The size of the scored target group (in other words, the length of the list of agents received from the scoring engine). | SHORT | 0 | 0, any positive integer | GPM_FACT.TARGET_SIZE | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmUse | The meaning depends on the mode in which Predictive Routing is operating (see the description of the gpmMode KVP). This field is set to one of the following values:
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Enum | unknown | 1, 0, unknown | GPM_RESULT.GPM_USE (referenced through GPM_FACT.GPM_RESULT_KEY) | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmVQDBID | The DBID of the virtual queue or DN configured in the vq-for-reporting configuration option (configured on the Predictive_Route_DataCfgTransaction List object).
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INT | No default value | Any valid DBID | RESOURCE_.RESOURCE_CFG_DBID (referenced through GPM_FACT.VQ_RESOURCE_KEY) | 9.0.016.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmVQGUID | Value of the Virtual Queue ID (RPVQID) stored in the interaction user data. This is a special GUID value that uniquely identifies the entrance of the interaction into certain virtual queues. The RPVQID is created by URS when the interaction enters into the virtual queue and is present in all VirtualQueue events that URS distributes.
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CHAR[32] | No default value | Any valid Virtual Queue GUID | GPM_FACT.VQ_GUID | 9.0.016.00 | |||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | gpmWaitTime | The amount of time, in seconds, the interaction spent in the queue used for Predictive Routing decision-making, starting from when the strategy started to process the interaction until it was routed to the agent. Note that the point when processing starts might depend on how you have configured your strategy. | INT | 0 | 0, any positive integer | GPM_FACT.WAIT_TIME | ||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | ServiceType | The GPRIxnCleanup subroutine takes this KVP from user data attached to the interaction, and passes it to the Genesys Historical Reporting solution in the EventUserEvent event. GPR does not generate this KVP. | Oracle: VARCHAR2(255 CHAR); Postgres: varchar(255); Microsoft SQL: nvarchar(170) | INTERACTION_DESCRIPTOR.SERVICE_TYPE | 9.0.016.00 | |||||||
Draft:PE-GPR/9.0.0/Deployment/GIMintegration | START_TS | UTC timestamp, indicating the time when the interaction arrived at the contact center. Note that this value is different from gpm-ixn-timestamp, which, in release 9.0.014.04 and earlier, indicates the time when the strategy started processing the interaction. gpm-ixn-timestamp is configured in the default_skill_data object, from which it is passed to the ActivatePredictiveRouting_v3 subroutine. In URS Strategy Subroutines 9.0.015.00 and higher, gpm-ixn-timestamp is not used, and START_TS must be passed in the default_skill_data parameter. gpmWaitTime (the actual wait time of the interaction in the queue before an agent is selected) is calculated based on the difference between the UTC time when agent is selected minus the START_TS value. |
INT | no default value | a valid UTC timestamp | GPM_FACT.START_DATE_TIME_KEY | yes | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | ADDED_TS | UTC timestamp, indicating the date and time when the record was added as inherited from the T-Server TEvent. | INT | no default value | any valid UTC timestamp | GPM_FACT.ADDED_TS | yes | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | CALLID | Value of AttributeCallUUID for the interaction. | CHAR(32) | a valid CALLID | GPM_FACT.MEDIA_SERVER_IXN_GUID | yes | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | CustomerID | The GPRIxnCleanup subroutine takes this KVP from user data attached to the interaction, and passes it to the Genesys Historical Reporting solution in the EventUserEvent event. GPR does not generate this KVP. | Postgres: varchar(255); Oracle: VARCHAR2(255 CHAR); Microsoft SQL: varchar(255)/nvarchar(255) | IRF_USER_DATA_GEN_1.CUSTOMER_ID | 9.0.016.00 | |||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmAdjustedAgentScore | The final agent score used to route the associated interaction to the selected agent. This score is calculated from the gpmAgentScore combined with any agent occupancy factor. | FLOAT | 0 | any non-negative float value | GPM_FACT.ADJUSTED_SCORE | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmAgentDBID | Optional. The DBID of the agent to whom the interaction was routed. | INT | no default value | RESOURCE_.RESOURCE_CFG_DBID (referenced through GPM_FACT.RESOURCE_KEY) | |||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmAgentRank | The rank of the agents in the target group, based on agent scores sorted in descending order. | SHORT | 0 | 0, any positive integer | GPM_FACT.AGENT_RANK | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmAgentScore | The score of the agent to whom the interaction was routed. | FLOAT | 0 | any non-negative float value | GPM_FACT.AGENT_SCORE | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmCustomerFound | Indicates whether features from the customer record specified in the routing strategy were successfully retrieved from the Customer Profile schema uploaded to the AI Core Services and used to calculate agent scores. | Enum | unknown | 0 (= No), 1 (= Yes), unknown | GPM_RESULT.CUSTOMER_FOUND (referenced through GPM_FACT.GPM_RESULT_KEY) | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmDefaultAgentScore | This default agent score for the associated interaction. The value is the outcome, for this interaction, of the setting specified in the default-agent-score configuration option. | FLOAT | 0 | any non-negative float value | GPM_FACT.DEFAULT_SCORE | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmDefaultScoredAgents | The number of agents assigned the default score for the associated interaction. | INT | 0 | 0, any positive integer | GPM_FACT.DEFAULT_SCORES_COUNT | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmDefaultScoreUsed |
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INT | 0 | 0, 1 | GPM_FACT.DEFAULT_SCORE_USED | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmDeploymentType | The URS Strategy Subroutines read the value for this KVP from the deployment-type configuration option, which is set once, when a new Predictive Routing account is initially configured. Note: This KVP is not currently stored as a separate column in the Genesys Info Mart database. It can be accessed from the score_log file using the GPR API. |
N/A | hybrid | hybrid, cloud | N/A | 9.0.017.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmFinalScoreThreshold | The final threshold value used to route the associated interaction to the selected agent. The routing strategy calculates the value from the configured score threshold combined with values resulting from any agent holdout options. | INT | 0 | any integer | GPM_FACT.FINAL_SCORE_THRESHOLD | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmGlobalScore | The mean score calculated for an interaction using the Global Model. | FLOAT | 0 | any non-negative float value | GPM_FACT.GLOBAL_SCORE | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmGlobalScoreCount | Describes the number of agent scores returned for an interaction using a GLOBAL model. | INT | 0 | 0, any positive integer | GPM_FACT.GLOBAL_SCORES_COUNT | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmInitialScoreThreshold | The initial threshold value used for the interaction, taken from the value set in the score-base-threshold configuration option. | INT | 0 | any integer | GPM_FACT.INITIAL_SCORE_THRESHOLD | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmMaxScore | The score of the best-matching agent in the target group. | FLOAT | 0 | any non-negative float value | GPM_FACT.MAX_SCORE | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmMedianScore | The median score for the target group of agents to which the agent who received the interaction belongs. | FLOAT | 0 | any non-negative float value | GPM_FACT.MEDIAN_SCORE | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmMessage | The message that displays when the Predictive Routing result reported in the gpmResult KVP is an error. | CHAR(255) | no default value | GPM_FACT.MESSAGE | |||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmMinScore | The score of the worst-matching agent in the target group. | FLOAT | 0 | any non-negative float value | GPM_FACT.MIN_SCORE | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmMode | The mode in which Predictive Routing is operating, as specified by the prr-mode configuration option. For information about turning predictive routing off, see Turn Off Predictive Routing. | Enum | unknown | prod, off, dry-run, ab-test-time-sliced, unknown | GPM_RESULT.GPM_MODE (referenced through GPM_FACT.GPM_RESULT_KEY) | 9.0.015.00 - The value <tt>off</tt> was added. | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmModel | The name of the Model used to calculate agent scores for the interaction. | CHAR(255) | unknown | The name of any Model in your environment | GPM_MODEL.MODEL (referenced through GPM_FACT.GPM_MODEL_KEY) | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmModelId | The UUID of the Model used to calculate agent scores for the interaction. | CHAR(24) | unknown | The ID for any Model in your environment | GPM_MODEL.MODEL_ID (referenced through GPM_FACT.GPM_MODEL_KEY) | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmPredictor | The name of the Predictor. If an error is encountered, the section name specified in the Predictive_Route_DataCfg Transaction List object is used as the Predictor name. | CHAR(255) | unknown | The name of any Predictor in your environment | GPM_PREDICTOR.PREDICTOR (referenced through GPM_FACT.GPM_PREDICTOR_KEY) | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmPredictorId | The UUID of the Predictor used for scoring. | CHAR(24) | unknown | The ID for any Predictor in your environment | GPM_PREDICTOR.PREDICTOR_ID (referenced through GPM_FACT.GPM_PREDICTOR_KEY) | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmPredictorType | Describes whether the applied predictor is used for Sales KPI or Service KPI. | CHAR[32] | unknown | Sales, Service | GPM_DIM1.PREDICTOR_TYPE | 9.0.016.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmPriorityIncrement | If the value is 0, the priority of the interaction did not increase above the configured base_priority value. If the value is 1, the priority of the interaction did increase above the configured base_priority and, as a result, the selected agent was not verified for the expected threshold score. Note: This KVP is not currently stored as a separate column in the Genesys Info Mart database. It can be accessed from the score_log file using the GPR API. |
N/A | 0 | 0,1 | N/A | 9.0.016.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmPriorityIncrement | Specifies whether the priority of the interaction was increased above the configured base priority value. If set to 0, the interaction was routed at the base priority. If the value for this KVP is 1, the priority was incremented above the base priority and, as a result, the selected agent was not verified for the expected threshold score.
|
CHAR[32] | 0 | 0, 1 | Not mapped | 9.0.016.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmResult | The result of Predictive Routing processing. If there is an error, the gpmMessage KVP contains the error message.
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Enum | no default value | 1–17 | GPM_RESULT.GPM_RESULT (referenced through GPM_FACT.GPM_RESULT_KEY) | yes | 9.0.015.00 - The values 12, 13, 14, and 15 were added. 9.0.018.00 - The value 16 was added. 9.0.018.01 - The value 17 was added. | ||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmRouteAttemptId | The sequence number of the attempt to route an interaction using Predictive Routing. The value of this KVP is incremented each time the ActivatePredictiveRouting subroutine is called by the strategy, starting from 1. | INT | 0 | integers starting from 1 | GPM_FACT.ROUTE_ATTEMPT_ID | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmRoutingMethod | Reserved for future use. | CHAR[32] | unknown | GPM_DIM1.ROUTING_CRITERIA | 9.0.015.00 | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmScoreAboveMedian | Indicates whether the score for the selected agent was better than the median score for the target group. | Enum | unknown | 0 (no), 1 (yes), unknown | GPM_FACT.SCORE_ABOVE_MEDIAN | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmStatus | Indicates the scenario under which the interaction was processed. For more information about the scenarios, see Routing Scenarios Using GPR. | Enum | unknown | agent-surplus, call-surplus, unknown | GPM_RESULT.GPM_STATUS (referenced through GPM_FACT.GPM_RESULT_KEY) | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmSuitableAgentsCount | The number of agents who had scores greater than or equal to the initial threshold value when the scoring response was received. | INT | 0 | 0, any positive integer | GPM_FACT.SUITABLE_AGENTS_COUNT | 9.0.015.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmTargetSize | The size of the scored target group (in other words, the length of the list of agents received from the scoring engine). | SHORT | 0 | 0, any positive integer | GPM_FACT.TARGET_SIZE | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmUse | The meaning depends on the mode in which Predictive Routing is operating (see the description of the gpmMode KVP). This field is set to one of the following values:
|
Enum | unknown | 1, 0, unknown | GPM_RESULT.GPM_USE (referenced through GPM_FACT.GPM_RESULT_KEY) | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmVQDBID | The DBID of the virtual queue or DN configured in the vq-for-reporting configuration option (configured on the Predictive_Route_DataCfgTransaction List object).
|
INT | No default value | Any valid DBID | RESOURCE_.RESOURCE_CFG_DBID (referenced through GPM_FACT.VQ_RESOURCE_KEY) | 9.0.016.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmVQGUID | Value of the Virtual Queue ID (RPVQID) stored in the interaction user data. This is a special GUID value that uniquely identifies the entrance of the interaction into certain virtual queues. The RPVQID is created by URS when the interaction enters into the virtual queue and is present in all VirtualQueue events that URS distributes.
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CHAR[32] | No default value | Any valid Virtual Queue GUID | GPM_FACT.VQ_GUID | 9.0.016.00 | |||||
PE-GPR/9.0.0/Deployment/GIMintegration | gpmWaitTime | The amount of time, in seconds, the interaction spent in the queue used for Predictive Routing decision-making, starting from when the strategy started to process the interaction until it was routed to the agent. Note that the point when processing starts might depend on how you have configured your strategy. | INT | 0 | 0, any positive integer | GPM_FACT.WAIT_TIME | ||||||
PE-GPR/9.0.0/Deployment/GIMintegration | ServiceType | The GPRIxnCleanup subroutine takes this KVP from user data attached to the interaction, and passes it to the Genesys Historical Reporting solution in the EventUserEvent event. GPR does not generate this KVP. | Oracle: VARCHAR2(255 CHAR); Postgres: varchar(255); Microsoft SQL: nvarchar(170) | INTERACTION_DESCRIPTOR.SERVICE_TYPE | 9.0.016.00 | |||||||
PE-GPR/9.0.0/Deployment/GIMintegration | START_TS | UTC timestamp, indicating the time when the interaction arrived at the contact center. Note that this value is different from gpm-ixn-timestamp, which, in release 9.0.014.04 and earlier, indicates the time when the strategy started processing the interaction. gpm-ixn-timestamp is configured in the default_skill_data object, from which it is passed to the ActivatePredictiveRouting_v3 subroutine. In URS Strategy Subroutines 9.0.015.00 and higher, gpm-ixn-timestamp is not used, and START_TS must be passed in the default_skill_data parameter. gpmWaitTime (the actual wait time of the interaction in the queue before an agent is selected) is calculated based on the difference between the UTC time when agent is selected minus the START_TS value. |
INT | no default value | a valid UTC timestamp | GPM_FACT.START_DATE_TIME_KEY | yes | |||||
Template:KVPsTable | {{{KVP}}} | {{{KVPDesc}}} | Not mapped |