View table: GEC_AzAWSDiffs_UseCases
Table structure:
- Code - String
- Name - String
- ProductCategory - String
- CloudWebServiceSupport - String
- AWS_Status - String
- Azure_Status - String
- UseCaseOwner_PM - String
- GEC_UseCaseVersion - String
- Notes - String
This table has 44 rows altogether.
| Page | Code | Name | ProductCategory | CloudWebServiceSupport | AWS Status | Azure Status | UseCaseOwner PM | GEC UseCaseVersion | Notes |
|---|---|---|---|---|---|---|---|---|---|
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | BO02 | Genesys Work and Lead Distribution | Digital | AWS, Azure | GA | EAP | Veit Irtenkauf | ver 1.1.1 | This will likely incorporate email in the future |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE01 | Genesys Call Routing | Inbound | AWS, Azure | GA | EAP | Gayetri Bhattacharjee | ver 1.2.1 | Last agent routing is not supported at this time - Feb-2021 |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE03 | Genesys Callback | Inbound | AWS | GA | Umer Rabbani | ver 1.1.2 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE07 | Genesys Customer Authentication | Self Service & Automation | AWS, Azure | GA | EAP | Jonathan McKenzie | ver 1.1.4 | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE08 | Genesys Voice Payment | Self Service & Automation | AWS, Azure | GA | EAP | Mike Davies | ver 1.1.5 | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE11 | Genesys Outbound Dialer | Outbound | AWS, Azure | GA | EAP | Mike Davies | ver 2.1.2 | B/EEC+OBE Voice only, OBE standalone supports other media too |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE12 | Genesys SMS Notification | Outbound | AWS, Azure | GA | EAP | Mike Davies | ver 1.1.4 | Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE13 | Genesys Omnichannel Notification | Outbound | AWS, Azure | GA | EAP | Mike Davies | ver 1.2.0 | Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE16 | Genesys Email Routing | Digital | AWS, Azure | GA | EAP | Stephane Saada | ver 1.1.5 | Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE18 | Genesys Chat Routing | Digital | AWS, Azure | GA | EAP | Dinesh Neralla | ver 1.1.4 | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE19 | Genesys Social Media Routing | Digital | AWS | GA | Veit Irtenkauf | ver 1.0.1 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE22 | Genesys Digital Callback | Digital | AWS | GA | Umer Rabbani | ver 1.1.2 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE27 | Genesys Co-browse | Digital | AWS | GA | Stephane Saada | ver 1.2.2 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE29 | Genesys SMS Routing | Digital | AWS, Azure | GA | EAP | Dinesh Neralla | ver 1.0.1 | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE31 | Genesys Chatbots | Self Service & Automation | AWS, Azure | GA | EAP | Jonathan McKenzie | ver 1.0.2 | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE34 | Genesys Messaging | Digital | AWS | GA | Veit Irtenkauf | ver 1.0.0 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE37 | Genesys Predictive Engagement | Digital | AWS, Azure | GA | EAP | Stephane Saada | ver 1.1.1 | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | CE41 | Genesys Voicebots | Self Service & Automation | AWS, Azure | GA | EAP | Jonathan McKenzie | ver 1.0.3 | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE01 | Genesys Workforce Scheduling for Voice | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.2.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE02 | Genesys Omnichannel Workforce Scheduling | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.1.6 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE03 | Genesys Shrinkage Management | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.1.5 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE07 | Genesys Voice Recording | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.0.3 | Required location-based storage for recordings -- geography dependent. | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE08 | Genesys Voice and Screen Recording | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.0.3 | Required location-based storage for recordings -- geography dependent. | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE09 | Genesys Quality Management | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.1.3 | Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. | |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE10 - A | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.1.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE10 - B | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.1.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE10 - C | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.1.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE10 - D | Genesys Employee Schedule Preferences | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.1.3 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE11 | Genesys Shift Bidding | Workforce Engagement Management | AWS | GA | Bhanu Suravarapu | ver 1.1.3 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE12 | Genesys Training and Activity Scheduling | Workforce Engagement Management | AWS | GA | dilipkarthik jayamohan | ver 1.0.3 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE21 | Genesys IVR Recording | Workforce Engagement Management | AWS | GA | dilipkarthik jayamohan | ver 1.0.3 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE22 | Genesys Speech Analytics | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.1.5 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE23 | Genesys Advanced Text and Speech Analytics | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.1.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE24 | Genesys Text and Speech Analytics for Customer Service | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.1.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE25 | Genesys Text and Speech Analytics for Compliance | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.1.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE26 | Genesys Back office Scheduling | Workforce Engagement Management | AWS | GA | Michele Fisher | ver 1.0.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE27 | Genesys WFM Third Party Integration | Workforce Engagement Management | AWS | GA | Michele Fisher | ver 1.0.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE28 | Genesys Task-based Scheduling | Workforce Engagement Management | AWS | GA | Michele Fisher | ver 1.0.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE29 | Genesys Compliance Recording | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.0.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE30 | Genesys Selective Recording | Workforce Engagement Management | AWS | GA | Jose Ruiz | ver 1.0.4 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | EE31 | Genesys Agent Assist | Workforce Engagement Management | AWS | GA | Michael Davies | ver 1.0.1 | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | TestFormEntry | TestFormEntry | Test | Test | Test | Test | Test | Test | Test |
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | WE01 | Genesys Cloud Quality Assurance and Compliance | Workforce Engagement Management | _TBC | _TBC | Lee Qiao | Technically, supported but not published yet | ||
| User:Jose.druker@genesys.com/GEC AzAWSDiffs UseCases | WE02 | Resource Management? | Workforce Engagement Management | _TBC | _TBC | Lee Qiao | Technically, supported but not published yet |